Job Overview: Hadi Exchange is looking for enthusiastic and service-driven Front-Line Associates to join their customer service team. This is a fantastic opportunity for individuals who enjoy working with people, handling daily customer transactions, and providing professional assistance in a fast-paced environment. The role is perfect for candidates seeking to build a career in customer-facing positions within a reputable financial services company in Dubai.

Key Responsibilities: The Front-Line Associate will be responsible for handling customer interactions, assisting with transactions, and ensuring smooth day-to-day service delivery. Duties include greeting customers, processing requests, providing product and service information, and resolving basic queries in a courteous and efficient manner.

Customer Service Excellence: As the first point of contact, the associate must represent the company’s values of professionalism, trust, and integrity. Ensuring that customers feel valued and supported is a primary goal of this role. Associates will also be expected to handle sensitive information with confidentiality and maintain high standards of customer care.

Multilingual Support: Since the role requires interacting with a diverse customer base, fluency in multiple languages, including English, is an important requirement. Associates who can communicate effectively in different languages will help enhance the customer experience and build stronger client relationships.

Technical Competence: The role requires basic computer skills to process customer transactions, manage electronic records, and utilize internal software systems. Candidates should be comfortable with data entry, digital communication, and using office applications to ensure accurate and efficient service.

Growth Opportunities: This entry-level position provides a stepping stone for candidates to grow into supervisory or managerial roles within the customer service or operations department. Employees will gain exposure to the financial services industry and develop valuable skills in communication, teamwork, and service delivery.

How to Apply:

Interested candidates are encouraged to send their updated CVs directly to hr@hadiexchange.ae with the subject line: “Application for Front-Line Associate – Hadi Exchange.” Applicants are advised to send ATS-friendly CVs to increase their chances of being shortlisted. Shortlisted candidates will be contacted directly by the company.

About Us:

Hadi Exchange is a well-established financial services provider in Dubai, offering trusted and reliable exchange and remittance services to a diverse customer base. The company is committed to maintaining the highest standards of service excellence and employee development. By joining Hadi Exchange, you become part of a team that values customer satisfaction, professional integrity, and continuous growth.