Job Title: Fashion Consultant

Company: Chalhoub Group

Location: Riyadh, Saudi Arabia

Job Ref: GP285-5657

Employment: Full Time

About Chalhoub Group:

For over six decades, Chalhoub Group has been a leader in luxury experiences across the Middle East. With a portfolio spanning luxury, beauty, fashion, and art de vivre, the Group operates over 750 experiential retail stores and online platforms. Committed to innovation and sustainability, Chalhoub Group is a member of the United Nations Global Compact Community and promotes women's empowerment principles.

Job Description:

Roles & Responsibilities:

Achieve individual and collective sales targets while delivering exceptional Guest Experience.

Implement CRM (Customer Relationship Management), CX (Customer Experience), and other key customer initiatives in-store.

Collect data on customer behavior, top sellers, and slow movers to support business reviews.

Foster client relationships through an omni-channel approach, integrating online and offline interactions.

Provide pre-buying feedback on products to enhance assortment planning.

Enhance eNPS (employee Net Promoter Score) through people experience initiatives and cultural activities.

Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).

Manage click and collect services within Service Level Agreements (SLAs).

Capture customer data in compliance with marketing team requirements.

Promote loyalty programs such as MUSE and stay updated on app offerings.

Support in-store marketing events and activations to drive customer engagement.

Stay informed about brand social media activities and campaigns.

Drive sell-throughs within the store by actively promoting products and initiatives.

Support in-store Customer Experience (CX) initiatives and provide feedback on effectiveness.

Requirements:

What you'll need to succeed:

Strong English communication skills, both verbal and written.

Previous experience in retail, with a focus on luxury or fashion preferred.

Customer-centric mindset with a passion for delivering exceptional service.

What we can offer you:

At Chalhoub Group, we are committed to helping you achieve your career aspirations through enriching experiences, learning opportunities, and exposure to diverse assignments. Our competitive benefits package includes healthcare, child education contributions, remote and flexible working policies, and exclusive employee discounts.

Application:

If you are enthusiastic about joining our team as a Fashion Consultant, please apply through our careers page at Chalhoub Group careers & jobs or send your updated resume to careers@chalhoubgroup.com.