Fashion Consultant - Carolina Herrera

Chalhoub Group

Location: Abu Dhabi, UAE

Job Description

Position Title: Fashion Consultant - Carolina Herrera

Employment Type: Full Time

About the Company:

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear. Chalhoub Group is known for its innovation, sustainability, and commitment to people, partners, and the planet.

Roles & Responsibilities

As a Fashion Consultant, you will be responsible for:

Sales Achievement: Achieving individual and collective sales targets while delivering exceptional Guest Experience.

Customer Insights: Collecting data on customer behavior, top sellers, and slow movers to input for business reviews.

Client Relationships: Driving client relationships within an omni-channel approach.

Product Feedback: Providing pre-buying feedback on products.

Employee Engagement: Driving eNPS through people experience initiatives and culture.

Visual Merchandising: Ensuring adherence to VM guidelines and Standard Operating Procedures (SOPs).

Service Level Agreement: Ensuring click and collect are conducted within SLAs.

Customer Data Management: Ensuring customer data is properly captured in adherence to marketing team requirements.

Loyalty Program: Promoting the MUSE loyalty program and staying up-to-date with app offerings.

In-Store Marketing: Supporting in-store marketing events and activations.

Social Media: Keeping abreast of all brand social media activities and campaigns.

Sales: Driving sell-throughs within the store.

Customer Experience: Supporting in-store CX initiatives.

Store Feedback: Providing input on what is working well and what is not within the store.

Requirements

To succeed in this role, you will need:

Communication Skills: Strong English and Arabic communication skills.

Customer Service Experience: Previous experience in customer service (retail, real estate, hospitality).

Clientelling Skills: Strong understanding of database and clientelling.

What We Offer

With Chalhoub Group, you will turn your aspirations into reality through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our competitive benefits package includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

We invite all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

Contact Email: info@chalhoubgroup.com

This detailed job description for the Fashion Consultant position at Carolina Herrera, under Chalhoub Group in Abu Dhabi, provides comprehensive information about the roles, responsibilities, desired qualifications, and what the company offers.