Job Overview:

We are seeking a highly motivated and customer-focused Executive Customer Service professional to join our dynamic team in Dubai. The ideal candidate will play a crucial role in delivering exceptional customer experiences within our driving training institute.

Job Responsibilities:

Serve as the primary point of contact for potential and existing customers

Provide comprehensive and detailed information about our driving courses, services, and current promotions

Manage customer registrations with precision and efficiency

Process customer payments accurately and professionally

Respond to customer inquiries promptly and professionally across multiple communication channels

Maintain detailed and accurate customer records in our database

Resolve customer concerns and address potential issues with empathy and problem-solving skills

Support marketing efforts by effectively communicating our institute's value proposition

Contribute to a positive and supportive team environment

Key Requirements:

Proven customer service experience, with preferred background in driving training institutes or related educational services

Excellent verbal and written communication skills

Bilingual proficiency in English and Arabic

Strong interpersonal and relationship-building abilities

Exceptional attention to detail

Proven problem-solving skills

Ability to work in a fast-paced environment

Comfortable with digital communication tools and customer management systems

Qualifications:

High school diploma or equivalent required

Minimum 1-2 years of customer service experience

Professional demeanor and appearance

Basic computer skills

Strong organizational abilities

Compensation and Benefits:

Competitive monthly salary 

Performance-based incentives

Professional development opportunities

How to Apply:

Interested candidates meeting the above qualifications are invited to submit their detailed CV to abdallaam@et.ae.

Please include "Executive Customer Service" in the subject line.

Note: Only shortlisted candidates will be contacted for further interview process.

About Us

Emirates General Transport and Services Company

Emirates Transport is a leading name in the transportation sector, with a legacy that spans over four decades. Since its inception, it has evolved into a multifaceted organization offering a diverse range of services. The company's extensive fleet includes a significant number of school buses, reflecting its dedication to safe and reliable student transportation. With a skilled workforce and a wide network of facilities across the UAE, Emirates Transport is committed to delivering exceptional service. Joining the Emirates Investment Authority has further strengthened its impact on the nation's economy.