Raft is looking for a Customer Success Manager to manage the full customer lifecycle across a focused portfolio, driving product adoption, advocacy, and relationship management. As the global leader in AI-powered logistics, Raft builds the AI workforce for supply chain, the industry that moves $19 trillion of goods every year and is the last great frontier for software-led transformation. This is a high-ownership, high-impact role for a self-directed CSM who grabs problems rather than waits for assignments, and who is energised by turning customer insight into measurable outcomes.

In this role, you will proactively leverage data to identify customer risks and growth opportunities, tracking and analysing trends to inform actionable insights and escalating where needed. You will handle customer issues effectively and independently, navigating tools such as Jira, HubSpot, and Gainsight with expertise. Maintaining historical data and ensuring a seamless experience across all customer touchpoints will be central to your responsibilities, as will sharing customer challenges and successes with cross-functional teams including Product and Engineering. You will lean on AI for customer health scoring, usage pattern analysis, and proactive outreach recommendations, and regularly communicate customer feedback to internal teams while participating in QA processes by identifying user experience gaps.

The ideal candidate builds strong initial relationships with stakeholders in mid-market customer organisations, handles challenging conversations with professionalism and empathy, and brings a collaborative spirit to internal forums and team knowledge sharing. A mindset focused on identifying small improvements that create big impact is exactly what this team values.

Raft offers autonomy without micromanagement, impact as the only real measure of success, and the opportunity to contribute to reshaping a $19 trillion industry through AI. You will operate with clarity and urgency alongside a multicultural team that knows what is at stake.

Apply Now: 
To apply, share your CV to jewel.gerlings@raft.ai
When submitting your application, ensure your CV clearly highlights your customer success experience, the tools you have used including Jira, HubSpot, and Gainsight, and your track record managing mid-market customer portfolios with measurable retention and growth outcomes. Your cover letter should explain why you are drawn to the Customer Success Manager role at Raft and reflect your self-directed approach and passion for driving real customer impact. Feel free to forward this opportunity to anyone in your network who may be a strong fit.

About Us:
Raft is the global leader in AI-powered logistics, delivering the world's first AI workforce built for supply chain and empowering logistics providers to deploy AI agents trained on over five billion logistics-specific data points. Used by more than 50 logistics providers that together run 80 percent of Global 1000 supply chains, Raft processes over 300,000 shipments per month and has surpassed $10 billion in freight invoices processed. Backed by $45 million from Bessemer Venture Partners and Eight Roads, Raft is headquartered in London and is on a mission to eliminate manual, disconnected processes from the global supply chain once and for all.