Go1 is looking for a commercially minded and relationship-driven Customer Success Manager to own and grow a portfolio of mid-market customers across APAC. Trusted by over 10,000 companies globally, Go1 is on a mission to help organisations deliver learning and development in more relevant, timely, and effective ways, and this role sits at the heart of that mission. This is one of the most exciting chapters in Go1's history as the company brings new products to market, builds AI-powered capabilities, and helps organisations rethink workforce enablement. If you are energised by building strong customer relationships, spotting growth opportunities, and owning outcomes across retention and expansion, this role was built for you. Go1

In this role, you will own and grow a portfolio of mid-market customers across APAC, acting as their trusted strategic partner and building strong, multi-threaded relationships from day-to-day users through to executive decision-makers. You will lead onboarding, adoption, business reviews, and success planning to help customers maximise the value of their Go1 partnership, using customer insights, product usage data, and business goals to identify risk, improve retention, and support successful renewals. Identifying and developing expansion opportunities across your portfolio will be central to your commercial responsibilities, and you will lead renewal and growth conversations with confidence, partnering closely with Sales to support upsell and expansion outcomes. You will engage senior stakeholders with authority, run strategic customer conversations that connect Go1's platform to broader business outcomes, and balance competing priorities across a portfolio of accounts with clear judgement on where to focus. Collaborating with Product, Marketing, Professional Services, Support, and Sales, you will bring customer insight back into the business and use AI, data, and technology to work smarter and deliver better customer outcomes.

The ideal candidate brings three or more years of experience in Customer Success, Account Management, Relationship Management, or another customer-facing commercial role, with a proven track record of managing renewals, retention, and revenue growth in a B2B SaaS or recurring revenue environment. Strong commercial acumen, excellent relationship-building and discovery skills, and confidence in engaging senior stakeholders and executives are essential. You bring a data-driven mindset, using customer insights, product usage, and business context to shape strategy, and you have experience identifying customer risk, building action plans, and working cross-functionally to improve customer health. Curiosity, adaptability, and confidence in experimenting with AI and technology to improve how you and your customers work are expected. Experience in HR tech, learning technology, workforce enablement, or B2B SaaS is a meaningful advantage.

Go1 offers a fully remote work environment with team events and travel throughout the year, an annual bonus or commission plan, an Employee Stock Option Plan, a Public Holiday Swap, five additional Wellbeing and Learning Days of paid leave per year, a USD 500 annual learning budget plus access to a Career Growth Budget, a monthly WFH and transport allowance, a one-off home office setup budget, a minimum of 18 weeks paid parental leave for primary carers, six weeks paid parental leave for secondary carers, and access to counselling and wellbeing support.

Apply Now:
To apply, share your CV to annelise.dakin@go1.com
When submitting your application, ensure your CV clearly highlights your experience in customer success or account management within a B2B SaaS environment, your track record managing mid-market customer portfolios, and your commercial outcomes across renewals, retention, and expansion. Include examples of how you have used data and customer insights to drive account strategy and improve customer health. Your cover letter should explain why you are drawn to the Customer Success Manager role at Go1 and reflect your passion for helping organisations unlock real value from learning technology in a remote, fast-moving environment. Feel free to forward this opportunity to anyone in your network who may be a strong fit.

About Us:
Go1 makes it easy to meet your team's training and professional development needs in one place, with 80,000 high-quality courses sourced from 250 or more top education providers. Founded in 2015 and backed by Y Combinator, Go1 is headquartered in San Francisco with a team of around 650 people, operating as a fully remote global organisation on a mission to enable individuals, organisations, and society to progress through learning. Go1 simplifies learning and development strategy by providing access to a vast library of eLearning content, with a single subscription delivering high-quality training across compliance, leadership, digital skills, and more, saving time and maximising budget. The platform connects seamlessly to over 75 technology partners, integrating with existing HRIS, LMS, LXP, and HCM platforms to streamline learning delivery and improve engagement across compliance and upskilling programmes. Go1 recently launched Morgan, its intelligent AI agent that brings learning into everyday work, reflecting its continued investment in AI-powered capabilities that help organisations rethink workforce enablement at scale