Job Overview:

We are seeking a motivated and customer-focused UAE National to join our dynamic customer service team as a Customer Services Agent. The ideal candidate will have a minimum of 1 year of experience in call center or customer service environments.

Key Responsibilities:

Handle incoming customer inquiries and provide exceptional customer support

Manage customer communications through phone and potentially other communication channels

Resolve customer complaints and issues efficiently and effectively

Maintain accurate and detailed customer interaction records

Demonstrate professional and courteous communication at all times

Meet and exceed performance targets and quality standards

Collaborate with team members to improve customer service processes

Requirements:

UAE Nationality (Only UAE Nationals will be considered)

Minimum 1 year of experience in Call Center or Customer Service role

Excellent verbal and written communication skills in Arabic and English

Strong problem-solving and interpersonal skills

Ability to work in a fast-paced environment

Proficient in basic computer skills and customer relationship management (CRM) systems

Preferred Qualifications:

Associate's or Bachelor's degree in Business, Communications, or related field

Previous experience in service-oriented industries

Familiarity with customer service software and tools

How to Apply:

Interested candidates should submit their updated CV and professional profile to: hkamal@reachgroup.ae

Note: Only UAE National candidates with the specified experience will be considered for this position.

About Us

Founded in 1999, REACH Group is a regional market leader which offers comprehensive company operational and strategic solutions catering to a diverse range of clients in the public and private sectors.

Acquired by the IHC Group, REACH Group holds multiple subsidiaries under it, creating a wider and diverse set of competencies to tailor specific business solutions to partner in success with its clients.