Role title: Customer Service Specialist

Role function: Customer Service & Administration

Role type: Full time, Permanent, under direct payroll of client

Location: Dubai, UAE

Responsibilities

·       Sales Order Collection

·       Inspection of incoming orders, letters of credit and contracts

·       Sales order creation in ERP

·       Information to production site

·       Order Confirmation / Acknowledgement of receipt sending to customer

·       Customer invoicing/Issue of Credit and debit notes

·       Input Freight Order in SAP / confirmation freight Service in SAP / Freight invoice matching

·       Freight Price Negotiation and communication to Sales Team

·       Contact freight company to confirm Freight Order booking

·       Freight Lead Time Definition / Lead Time Set Up in SAP and communication to Sales Manager

·       Mailing to customers

·       Custom clearance docs

·       Certificate of analysis generation and communication to customer

·       Preparation of Long term supplier declaration

·       Customer creation in SAP

·       Credit Management in Coordination with Finance Department

·       Consignment stock handling

·       Customer Claims management

·       Logistic crises communication from and to customer

·       Account reconciliation

·       Full support for all monthly and annual financial tasks

Education, background, level of experience

·       Education: professional education as industrial clerk in comparable company / role

·       Experience: preferably 2 years in a similar position (customer service, inside sales)

·       Technical skills: SAP, Google Office Suite, customs handling, transport (road and container) Personal skills: independent way of working, analytical skills, team-player, excellent communication skills, interpersonal skills, problem-solving, can work under pressure

·       Language: English, (French and Arabic an added advantage but not compulsory)

Interested candidates, share cv on jobs@uhrs.ae with email subject line as ‘Customer Service Specialist-SAP’