Role Overview:

Tadbeer Center is seeking a professional and customer-focused Customer Service Representative to handle customer inquiries, provide service-related assistance, and support a smooth customer experience. The role involves communicating with customers, understanding their requirements, addressing concerns, coordinating with relevant teams, and maintaining accurate customer information. The ideal candidate should have strong communication skills, a helpful and professional approach, and the ability to manage customer requests efficiently in a busy service environment.

Customer Service Operations:

• Handle day-to-day customer inquiries through phone, email, and other available communication channels.
• Provide clear and accurate information regarding services, procedures, and customer requests.
• Understand customer requirements and guide them toward appropriate service options.
• Maintain a professional and courteous approach during every customer interaction.
• Ensure customer requests are recorded and followed up appropriately.
• Support daily customer service activities to maintain an organized and efficient workflow.

Customer Communication & Support:

• Respond promptly to customer questions, requests, and service-related concerns.
• Listen carefully to customers and understand their specific needs before providing assistance.
• Communicate service information clearly and professionally.
• Follow up with customers to provide updates and ensure their requests are addressed.
• Maintain positive and respectful communication with customers at all times.
• Escalate complex issues to the appropriate team or management when necessary.

Complaint Handling & Problem Resolution:

• Receive and handle customer complaints in a calm, professional, and solution-oriented manner.
• Investigate customer concerns and coordinate with relevant teams to identify appropriate solutions.
• Follow up on unresolved issues until the required action has been completed.
• Maintain accurate records of complaints, resolutions, and customer communications.
• Ensure customers receive timely updates regarding ongoing concerns.
• Help identify recurring customer issues and communicate relevant feedback to management.

Customer Records & Administration:

• Maintain accurate and organized customer records and service-related information.
• Update customer details and interaction records when required.
• Prepare routine customer service documentation and reports.
• Ensure important customer information is handled carefully and confidentially.
• Coordinate relevant documentation required for customer requests and service processes.
• Support general administrative activities related to customer service operations.

Coordination & Follow-Up:

• Coordinate with internal teams to process customer requests efficiently.
• Follow up on pending requests, appointments, documents, and service requirements.
• Communicate relevant customer information to the appropriate departments.
• Monitor the progress of customer requests and provide timely updates.
• Help ensure smooth coordination between customers and internal teams.
• Maintain clear communication to avoid delays or misunderstandings.

Service Quality & Customer Experience:

• Maintain high standards of professionalism throughout the customer journey.
• Identify opportunities to improve customer service processes and overall customer experience.
• Collect and communicate relevant customer feedback to management.
• Support consistent application of customer service procedures and company standards.
• Build positive professional relationships with customers through reliable and responsive service.
• Contribute to a welcoming, organized, and customer-focused working environment.

How to Apply:

Interested candidates can submit their updated CV to hr@tadbeerhomecare.ae with “Customer Service Representative” as the email subject line. Candidates should clearly highlight their customer service experience, communication skills, and relevant professional background. Please ensure the CV includes accurate contact details and clearly presents previous experience relevant to the position.

About the Company:

Tadbeer Center operates in a customer-focused service environment where effective communication, organized service processes, and responsive customer support are important to daily operations. This Customer Service Representative role provides an opportunity to support customers directly while contributing to efficient service coordination and a professional customer experience.