Job Overview: As a Customer Service Representative at Ultimate HR Solutions, you will be at the forefront of delivering exceptional service to clients in the telecom sector. This role demands strong interpersonal abilities, patience, and a proactive attitude to ensure that every customer feels valued. By representing one of the leading telecom companies in the UAE, you will be expected to provide fast, accurate, and empathetic responses to all customer queries, ensuring loyalty and trust are built with each interaction.

Key Responsibilities: The primary duties involve handling a large volume of inbound and outbound calls, responding to diverse inquiries, complaints, and service requests. You will be responsible for diagnosing issues, providing step-by-step solutions, and escalating unresolved matters when necessary. The role also requires multi-tasking across various systems, documenting interactions, and maintaining accuracy while adhering to established performance metrics.

Customer Interaction: This position emphasizes active listening and clear communication. You will engage directly with customers to understand their needs, explain services, and resolve issues with professionalism. Effective problem-solving and empathy are critical to ensure customer satisfaction and build long-term trust. Additionally, you will play a vital role in reducing churn by offering timely solutions that address customer pain points.

Technical Support:

As part of the telecom industry, you will assist customers with technical queries such as connectivity issues, billing discrepancies, or troubleshooting device setups. The role demands confidence in navigating systems, analyzing information, and providing guidance to ensure quick resolution. Proper training will be provided, but an ability to learn and adapt to new technology swiftly will help you excel.

Documentation & Reporting:

All interactions must be accurately recorded in the CRM system. This includes inquiries, feedback, complaints, and solutions provided. Detailed documentation ensures a smooth customer journey, reduces errors, and supports management in decision-making. Your reports will also contribute to improving service delivery and identifying areas that require process enhancements.

Performance Expectations:

You will be evaluated on call handling time, first-call resolution rates, quality of communication, and customer satisfaction scores. Consistency in meeting or exceeding these KPIs will ensure your growth within the organization. The role is ideal for individuals who thrive in a structured environment and enjoy working towards measurable results.

How to Apply:

Interested candidates who meet the requirements can send their updated CVs to mariyam@uhrs.ae. Ensure that your email subject line clearly mentions “Application – Customer Service Representative.” Applications will be reviewed on a rolling basis, so candidates are encouraged to apply at the earliest for priority consideration.

About Us:

Ultimate HR Solutions is a trusted name in workforce recruitment and staffing across the UAE. With a strong reputation for connecting skilled talent with top organizations, we specialize in providing end-to-end HR solutions tailored to meet industry needs. Our mission is to empower businesses with the right talent and help individuals grow their careers in dynamic sectors such as telecom, banking, healthcare, and beyond.