Customer Service Role Overview: The Customer Service Representative will be responsible for managing patient and client interactions with professionalism and efficiency. This position requires strong interpersonal skills and the ability to communicate fluently in both Arabic and English, ensuring patients feel heard, respected, and supported.

Key Responsibilities: The successful candidate will handle inquiries, complaints, and requests from patients, ensuring all issues are resolved in a timely and satisfactory manner. The role will involve working closely with both patients and internal hospital departments to ensure a seamless flow of communication.

Multilingual Communication: As the hospital serves a diverse population, being fluent in Arabic and English is essential. The representative must be able to switch languages fluidly, ensuring that no communication barriers exist and that every patient receives clear and empathetic support.

Service Excellence: The role demands a high level of customer service skills to uphold the hospital’s reputation for excellence. Candidates must be prepared to handle sensitive situations with patience, discretion, and professionalism while maintaining a calm and approachable demeanor.

Team Collaboration: This role is not only patient-facing but also involves close collaboration with doctors, nurses, and administrative teams. Strong teamwork will be required to ensure that all patient needs are coordinated and addressed efficiently.

Technical Proficiency: Candidates must have a solid understanding of customer service tools, call-handling systems, and hospital CRM platforms. Maintaining accurate records of patient inquiries, follow-ups, and resolutions will be an integral part of the job.

How to Apply: Interested candidates are encouraged to apply through LinkedIn or send their updated CV directly to careers@csh.ae with the subject line “Customer Service Representative – Arabic Speakers.” Applications will be reviewed on a rolling basis, so early submission is advised.

About Us: Canadian Specialist Hospital is one of the leading healthcare providers in the UAE, renowned for offering advanced medical care across multiple specialties. With a strong commitment to patient-centered care, the hospital continues to attract top talent from around the world to provide excellent services for its growing patient community.