Position Overview

We are currently looking for a dedicated and experienced Customer Service Representative to join our team in Dubai. This role is ideal for candidates who have a strong background in handling developer agreements and real estate documentation, and are passionate about delivering exceptional service in a fast-paced, client-focused environment. If you're ready to contribute to a growing company with a reputation for professionalism and excellence, this is the perfect opportunity.

Role Purpose

As a Customer Service Representative, you will be the first point of contact for clients and developers, handling inquiries, documentation, and administrative tasks. You will support our real estate operations by ensuring all developer agreements, sales forms, and ownership documentation are properly managed, verified, and processed in compliance with company standards and UAE real estate regulations.

Key Responsibilities

Your day-to-day duties will include communicating with clients and developers, assisting in the preparation and review of property-related documents, and resolving customer inquiries in a timely and professional manner. You will also liaise with internal departments to coordinate transactions, ensure timely submissions, and track the progress of contracts and agreements.

Documentation and Compliance

A critical aspect of this role is maintaining accurate records and documentation in line with legal and procedural guidelines. You will work closely with the sales and legal teams to ensure that all documentation, including developer NOCs, sales and purchase agreements, and title deeds, are complete and processed efficiently. Ensuring compliance with Dubai Land Department requirements will be a key part of your duties.

Client Relations and Support

Providing outstanding customer service is central to this position. You will be expected to handle inquiries, complaints, and follow-ups with patience and professionalism. Your ability to build and maintain positive relationships with clients, developers, and stakeholders will be essential in maintaining the reputation and smooth operation of our business.

Preferred Qualifications and Skills

The ideal candidate will have previous experience in the real estate sector, particularly in handling developer-related documents and client interactions. You should possess excellent communication skills, fluency in English (Arabic is a plus), and strong organizational abilities. Proficiency in Microsoft Office and document management systems is also required.

Work Environment and Location

This role is based in City Tower 2, near Emirates Towers Metro Station, providing convenient access to public transportation and a vibrant professional setting. You will be part of a collaborative team that values precision, service excellence, and a proactive attitude. Immediate joiners are highly preferred to support ongoing operations without delay.

How to Apply

If you have the relevant experience and are excited to join a forward-thinking real estate firm, we encourage you to send your ATS-friendly CV to emiezel@harbordubai.com. Please ensure your application clearly highlights your experience with developer agreements and real estate processes. Only shortlisted candidates will be contacted for interviews. Take the next step in your career—apply now and grow with us.

About Us

We at Harbor have played the property game for a long time. In fact, ever since we were kids!

We have been planning, managing, renting, buying, and selling properties for as long as we can remember.

Now, property is no longer a game. It’s a serious business that requires knowledge, experience, and a dedication to our clients that kids just don’t understand. But we do, which is why you should choose Harbor.

Passion for property...we were born with it!