Backoffice FZ LLC seeks fluent Arabic/English speakers to join our customer service team in Dubai. This full-time position offers structured work in a professional call center environment serving diverse client needs.

Customer Interaction Management

You will handle high-volume inbound/outbound calls, providing solutions to customer inquiries with patience and cultural sensitivity. Your bilingual skills will bridge communication gaps between Arabic and English-speaking clients.

Service Standards Implementation

The role requires adhering to strict quality guidelines for call handling, including proper greeting protocols, accurate information delivery, and professional conflict resolution techniques. Your performance will be measured on service metrics.

Shift Flexibility

Working 6 days weekly, you'll adapt to rotating schedules covering extended business hours. Your reliability during early, late, or weekend shifts will ensure consistent service coverage.

Systems & Process Adherence

You'll master our CRM platforms to log interactions, update records, and escalate complex cases. Your technical aptitude will maintain efficient call flows and data accuracy.

Performance Expectations

Meeting daily call volume targets while maintaining high satisfaction scores is essential. Your ability to balance speed and quality will be key to success in this metrics-driven role.

Candidate Requirements

We require:

• 1+ years call center experience
• Native Arabic & professional English fluency
• UAE residency/availability
• Shift work adaptability

Application Process

Qualified candidates should email CVs to binish@backofficeme.com demonstrating call center experience.
About Us

 We provide records and information management, contact center, banking services, technology and business process outsourcing solutions to banking, financial services, retail, FMCG, consumer electronics, manufacturing, and services verticals.

Our services are not predicated on resource arbitrage but on delivering tangible value to our customers. Over the last decade, we have developed an extensive knowledge base, which allows us to deliver services to our customer efficiently and cost effectively.

All our services are driven by latest technology at the core. This allows us to not only manage our solutions efficiently but also—importantly—to provide transparency to our customers.

We are a repository of our customers’ and their customers’ data and documents. Our facilities, processes, technology, and infrastructure have been built from ground-up to protect our customers’ confidential information. We are ISO 27001:2013 certified.

We operate an ethical business. The pillars of our core values are integrity, professionalism, customer focus and living life to the fullest.