Position Overview

We are looking for a bilingual Customer Service Representative fluent in Italian and English to handle customer communications and provide exceptional support to our international clientele. The ideal candidate will be based in Dubai and have experience in managing customer relationships through multiple communication channels.

Key Responsibilities

Handle incoming customer inquiries professionally via multiple channels (phone, email, and chat)

Respond to customer questions, concerns, and complaints with accuracy and efficiency

Maintain detailed records of all customer interactions in our system

Follow up with customers to ensure complete resolution of their inquiries

Process customer requests and transactions according to established procedures

Collaborate with other departments to resolve complex customer issues

Meet performance metrics for response time and customer satisfaction

Participate in team meetings and training sessions

Identify and escalate priority issues as needed

Contribute to improving customer service processes and procedures

Required Qualifications

Native or near-native fluency in Italian

Strong command of English (written and spoken)

Currently based in Dubai

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficiency in MS Office applications

Ability to work in rotational shifts

Professional demeanor and positive attitude

Strong attention to detail

Preferred Qualifications

Previous experience in back-office customer service

Experience in a multinational work environment

Knowledge of CRM systems

Background in handling multiple communication channels

Understanding of customer service metrics and KPIs

Benefits Package

Competitive base salary (including bonus)

Annual leave as per UAE labor law

Medical insurance

Professional development opportunities

Modern office environment in Dubai Outsource City

How to Apply

Qualified candidates are invited to send their:

Updated resume/CV

Cover letter

To: hr@mbservices.net

Subject Line: Italian CSR Application - [Your Name]

Note

Only candidates currently based in Dubai will be considered

Only shortlisted candidates will be contacted for interviews

Position requires working on-site at Dubai Outsource City

About Us

MB Services is a rapidly growing Business Process Outsourcing (BPO) powerhouse in the GCC region, expertly tailored to drive success for businesses across the Gulf and MENA markets. Offering a diverse range of support functions, from customer service and back-office operations to advanced digital solutions, we provide end-to-end services that streamline operations and enhance efficiency. With unparalleled language capabilities designed to meet the unique needs of this dynamic region, we empower companies to achieve their goals and thrive in a competitive landscape.