Job Description
Position Overview
We are seeking a detail-oriented Customer Service Representative to join our team. The ideal candidate will serve as a key liaison between our company and customers, managing relationships and ensuring smooth order processing and delivery.
Key Responsibilities
Customer Relationship Management
Maintain and strengthen existing business relationships
Build strong rapport with customers
Collaborate with Sales Manager to understand and fulfill customer requirements
Provide regular updates to customers on order status and related matters
Order Management
Process orders with 100% accuracy within 1-2 days of receiving clear purchase orders
Monitor end-to-end supply chain to ensure customer satisfaction
Track dispatch dates for both commercial and sample orders
Proactively follow up with factory to ensure timely order dispatch
Communicate any delays or issues to sales manager/customers and implement corrective actions
Financial Management
Follow up with customers for payment collection to maintain DSO (Days Sales Outstanding)
Submit daily updates to Sales Head (exports)
Monitor sales holds and dispatch status
Database Management
Maintain accurate SAP database records
Update Customer Master and Product Master data for error-free transactions
Provide sales quantity, values, and ASPs (Average Selling Prices) to Sales Managers for monthly MIS reports
Required Qualifications
Strong business acumen and analytical capabilities
Comprehensive understanding of the packaging films industry
In-depth knowledge of world-class manufacturing processes
Excellent relationship building skills
Strong execution and follow-through abilities
Previous experience in manufacturing sector preferred
Additional Skills
Proficiency in SAP
Strong communication skills in English (written and verbal)
Excellent organizational and time management skills
Ability to work independently and as part of a team
How to Apply
Interested candidates should send their CV to rubyj@innovationuae.com
with the subject line "Application for Customer Service Representative - Ajman"
About Us
With a vision of excellence, our team launched Innovations UAE.
Along with hard work and a commitment to optimizing outsourcing processes for our clients, we have brought this vision to life over two decades by consistently delivering comprehensive and specialist services.
Innovations Group have developed a comprehensive range of employee solutions, from staffing and recruitment to payroll, accounting, and HR operations, and achieved ISO certification that attests to our service excellence
Ajman - United Arab Emirates
Category
Experience
Career Level
Required Qualification
Bachelor's degree in relevant field
Requires Traveling:
No
Salary
6000 - 7000 AED
Salary Type
Per Month
Total Vacancies
2
Skills
customer service representativeteamliaisoncompanyorder processingrelationshipbusinesssales managercustomerorderreceivingpurchasesupply chaindispatchcommercialfactorycorrectivepayment collectionsalessales headdatabasecustomer masterproductmaster dataquantitysellinganalyticalpackagingmanufacturingrelationship buildingexecutioncommunication skillsenglishtime managementpartlineapplicationvisionoutsourcinglifespecialistgroupsolutionsstaffingrecruitmentpayrollaccountinghr operationsservice excellence