Position Overview

We are seeking an experienced Customer Service Representative with a strong background in the hospitality industry. The ideal candidate will provide exceptional service to our guests while maintaining the highest standards of professionalism and efficiency.

Key Responsibilities

Handle guest inquiries, requests, and concerns professionally and efficiently

Process reservations, check-ins, check-outs, and guest payments

Maintain accurate guest records and documentation

Coordinate with various hotel departments to ensure guest satisfaction

Respond to guest feedback and resolve issues promptly

Provide information about hotel services, facilities, and local attractions

Support the front desk team during peak hours

Handle phone calls, emails, and in-person interactions professionally

Assist with special requests and arrangements for guests

Maintain a clean and organized workspace

Required Qualifications

Previous experience in customer service within the hospitality industry, specifically hotels

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficiency in hotel management software systems

Ability to work in a fast-paced environment

Professional appearance and demeanor

Flexible schedule including weekends and holidays

Strong attention to detail

Ability to multitask effectively

Team player mentality

Preferred Qualifications

Previous experience with property management systems

Knowledge of multiple languages

Experience in luxury hotel properties

Relevant hospitality certifications

Bachelor's degree in Hospitality Management or related field

Skills

Outstanding customer service skills

Excellent verbal and written communication

Computer literacy

Time management

Conflict resolution

Cultural awareness and sensitivity

Cash handling

Organization and multitasking

Work Environment

Fast-paced hotel setting

Standing for extended periods

Working with diverse international guests

Shift work may be required

Benefits

Competitive salary

Professional development opportunities

Career growth potential

Industry exposure

How to Apply

Qualified candidates are invited to send their CV to:

Email: irene@levity.me

Please note that only shortlisted candidates will be contacted for an interview.

About Us

Where Humanity Meets Talent!

Unlock the Power of Happy, Human-Centric Hiring with Levity

In a world driven by artificial intelligence and algorithms, Levity Recruitment brings back the essence of humanity to the hiring process.

Inspired by the timeless wisdom of "The Levity Effect" and our belief in the intrinsic value of every individual, we're on a mission to connect companies with happy, fulfilled people who are eager to make a difference.