Job Description

Emirates Specialties is seeking a motivated and customer-focused Customer Service Representative to join our team in Dubai. The successful candidate will be responsible for providing excellent support and resolving queries to enhance the overall customer experience.

Key Responsibilities

Handle incoming customer inquiries and requests via phone, email, and digital channels

Provide accurate and timely information to customers

Effectively address customer complaints and conflicts with patience and professionalism

Document customer interactions and maintain detailed records

Continuously improve customer service processes and procedures

Collaborate with internal teams to ensure seamless customer support

Identify opportunities to enhance the customer experience

Required Qualifications and Skills

Excellent communication skills in English (Arabic language skills are an advantage)

Strong problem-solving and conflict resolution abilities

Commitment to delivering exceptional customer service

Familiarity with CRM systems, Microsoft Office, and PDF tools

Ability to multitask and manage multiple tasks efficiently

Preferred: Previous customer service experience

Benefits

Competitive salary

Opportunities for professional development and growth

Supportive work environment

How to Apply

If you are interested in this position, please send your CV to hr@esco.ae

with the subject line "Customer Service Representative".

Only shortlisted candidates will be contacted for further consideration.

About Us

Emirates Specialities Company L.L.C. was founded in 1967 as Specialities Company, for the import and distribution of building materials as well as the application of various products. In 1983, the company was re-structured as a Limited Liability Company and re-named as we are known today – Emirates Specialities Co. L.L.C., which is majority owned by U.A.E. nationals and operates under trade licenses in Dubai, Abu Dhabi and Sharjah.

Emirates Specialities Company represents a number of leading manufacturers and suppliers of construction, maintenance and warehousing products, as outlined under Company Divisions. The company's head office, which includes warehouse, sales, and distribution facilities, is located in Dubai Investment Park 2. Our Abu Dhabi office is fully staffed with its own warehouse and distribution facilities at ICAD-3. At our Sharjah facility we concentrate on the manufacture of various construction products, with a separate regional sales and distribution center. We produce a wide range of construction chemicals, through-colored renders and expanded metal products under licenses from Speciality Engineering Chemicals (SpEC) and Expamet Building Products (Expamet).

Emirates Specialities Company has been active in the fields of specialized building materials, architectural products, tools and equipment, racking and shelving and environmental materials for all types of development projects. With this wide product range, the company has been able to participate in almost all construction and development projects in the Emirates, be it residential, commercial, industrial, transportation, utilities, repair and maintenance, warehousing, etc. The company employs professionally qualified managers, sales engineers, administrators, accountants and other skilled personnel for its production, sales and installation activities.

Emirates Specialities Co is part the Bardawil Group, with regional and international affiliates in Lebanon, Kuwait, Qatar, Saudi Arabia, Iraq and the UK.