Role Overview

We are seeking enthusiastic Customer Service Professionals to join our e-commerce gifting company. The ideal candidate will be passionate about delivering exceptional customer experiences and helping customers select and deliver perfect gifts.

Key Responsibilities

Handle customer inquiries through multiple communication channels

Assist customers with order placement, tracking, and delivery status

Process order modifications and address customer concerns

Provide product information and gift recommendations

Coordinate with delivery teams to ensure timely order fulfillment

Maintain accurate customer interaction records

Support special seasonal campaigns and peak gifting periods

Required Qualifications

Strong English communication skills (both verbal and written)

Customer-oriented mindset with problem-solving abilities

Basic computer proficiency

Ability to work in rotational shifts

Positive attitude and enthusiasm for the gifting industry

Preferred Skills

Previous customer service experience

Experience in e-commerce or retail

Knowledge of Arabic (added advantage)

Familiarity with CRM systems

What We Offer

Competitive salary package 

Both temporary and permanent position opportunities

Professional work environment

Training and support

Growth opportunities

How to Apply

Please send your CV to hr@fnp.ae

Subject line must be: "Job Application Executive Customer Service"

Include your preferred employment type (temporary or permanent)

Mention your availability to start

Only shortlisted candidates will be contacted for interviews.

About Us

FNP- One Stop Shop for All Your Gifting Needs!

Having pioneered in the concept of social expression through flowers and gifts in India, FNP (FNP) has become a name synonymous with love, emotions and celebrations. Started with a single store in 1994 in Delhi, by the enterprising Mr. Vikaas Gutgutia, the brand today boasts of 240 outlets in 93 cities in India and delivers across 155 countries worldwide. FNP has pioneered the concept of branded chain of flowers and has grown with the spread of modern culture, increasing urbanization and improving standards of living. With the boom in Indian online retail industry and the changing lifestyle of the people in bigger cities and smaller towns, FNP is consciously foraying into small towns and every nook and corner of the country to mark its presence.

A Strong Foot Forward in UAE – Be a Part of the Largest Online Gift Delivery Portal

At fnp.ae, our mission is to forge meaningful connections with our customers and elevate every occasion into a cherished memory. We believe that bringing smiles and anticipation to people's lives is an art that requires boundless passion. Whether it's a birthday, anniversary, or any special moment, we are committed to making it truly unforgettable. Our dedication extends beyond mere transactions; it's about infusing joy and creating lasting impressions. We pride ourselves on offering a wide array of choices and exceptional service, ensuring every experience with us is seamless and delightful. From exquisite floral arrangements to personalised gifts and beyond, we strive to deliver not just products, but happiness.