Professional Overview:This role is designed for a dedicated Customer Service Officer / Biller who can manage patient interactions, maintain accurate billing records, and support smooth administration within a medical environment. The selected professional will handle sensitive patient information, coordinate with internal teams, and ensure that all billing-related processes are completed with accuracy and compassion. The position requires someone who can maintain professionalism while navigating fast-paced healthcare operations.

Role Responsibilities Summary: The Customer Service Officer / Biller will manage the patient billing cycle, from verifying insurance coverage to preparing invoices and addressing billing discrepancies. The role demands deep understanding of healthcare billing protocols, excellent communication abilities, and a strong commitment to delivering exceptional service. The officer is expected to uphold the organization’s standards for compliance, confidentiality, and operational efficiency at all times.

Insurance and Billing Coordination: This position requires hands-on expertise in insurance approvals, reimbursement procedures, and coding accuracy to ensure timely claim submissions. The officer will collaborate closely with insurance providers, medical staff, and administrative personnel to secure approvals, resolve claim-related queries, and maintain full compliance with medical billing regulations. Attention to detail and timely follow-ups are crucial in ensuring error-free and efficient claims processing.

Patient Communication and Support: The officer will engage with patients to explain billing details, clarify insurance coverage, and provide assistance regarding payments or financial obligations. The role requires empathy, patience, and excellent communication skills to ensure that patients fully understand the billing process. The officer must also be prepared to manage difficult conversations while maintaining professionalism and respect.

Administrative Excellence: This role involves maintaining organized patient records, updating billing databases, and ensuring that all documentation meets healthcare standards. The officer must handle confidential information responsibly, follow established administrative protocols, and contribute to the smooth functioning of daily operations. Strong computer literacy and familiarity with healthcare systems are essential for success in this area.

Team Collaboration and Work Ethic: The officer will work closely with multidisciplinary teams including doctors, nurses, insurance specialists, and administrative staff. The ability to collaborate effectively, support the team, and share relevant updates is critical. This role suits someone who thrives in a cooperative environment, contributes positive energy, and is proactive in solving operational challenges.

How to Apply:

Interested candidates are encouraged to submit their updated CV to career@hmsco.ae with the subject line “CSO/Biller Application.” Applicants should ensure that their resumes highlight relevant healthcare billing experience, insurance approval handling, and customer service strengths. Only shortlisted candidates will be contacted for further steps in the recruitment process, and early applications are highly recommended due to the competitive nature of the role.

About Us:

HMSCO Healthcare Services is a trusted healthcare organization in the UAE, committed to providing high-quality patient care and efficient administrative support across multiple medical facilities. The company is known for its professional environment, strong ethical values, and dedication to continuous improvement within the healthcare sector. Joining HMSCO means becoming part of a team that prioritizes patient well-being, operational excellence, and growth opportunities for employees.