Position Overview: We are seeking a professional and proactive Customer Service Officer to manage client interactions, resolve queries, and ensure exceptional service delivery. The role requires excellent communication, problem-solving skills, and a customer-focused mindset.

Role Objective: The Customer Service Officer will provide prompt and effective support to clients, handle complaints, maintain accurate records, and ensure overall satisfaction. This role plays a key part in maintaining the company’s reputation for reliability and professionalism.

Key Responsibilities: Responsibilities include responding to customer inquiries, addressing complaints efficiently, assisting with service requests, maintaining CRM systems, and ensuring a seamless client experience. The role also involves collaborating with internal departments to resolve issues effectively.

Required Competencies: Candidates should have excellent communication, interpersonal, and conflict resolution skills. Proficiency in MS Office, CRM tools, multitasking, attention to detail, and the ability to remain calm under pressure are essential.

Workplace Expectations: The role demands punctuality, professionalism, adaptability, and the ability to work in a fast-paced environment. Candidates are expected to maintain positive client interactions while supporting internal teams and meeting performance goals.

Professional Environment: This position offers a dynamic and supportive office environment in Dubai where teamwork, efficiency, and client satisfaction are highly valued. Employees are encouraged to contribute ideas and enhance service quality continuously.

How to Apply:

Interested candidates may send their CV to Carine@hiredhr.info with the subject line “Application – Customer Service Officer – Dubai.”

About Us:

Hired HR Solutions is a leading recruitment agency in Dubai, UAE, specializing in connecting qualified professionals with top employers. We provide a supportive work environment, career development opportunities, and help organizations build effective teams.