Job Title: Customer Service Executive - Pricing

Location: Dubai

Employment Type: Full-time

Salary: TBD

Company: Legacy Group Services

Industry: Business Consulting and Services

Job Function: Purchasing/Procurement

Job Description:

Legacy Group Services is seeking a motivated and detail-oriented Customer Service Executive - Pricing to join our team in Dubai. The ideal candidate will have a strong background in freight, cargo, or logistics, with a focus on pricing and customer service. This role involves collaborating with clients to provide competitive pricing solutions and ensuring excellent customer service standards are maintained.

Key Responsibilities:

Develop and maintain strong relationships with clients, ensuring their pricing and service needs are met.

Prepare and provide accurate pricing quotations for freight, cargo, and logistics services.

Analyze market trends and competitor pricing to ensure competitive pricing strategies.

Respond to customer inquiries promptly and professionally, providing detailed information and solutions.

Coordinate with internal teams, including sales, procurement, and operations, to ensure seamless service delivery.

Handle customer complaints and issues, providing resolutions in a timely and efficient manner.

Maintain up-to-date knowledge of industry regulations, trends, and best practices.

Assist in the preparation of reports and presentations related to pricing and customer service performance.

Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Job Requirements:

Experience: 3 - 5 years of relevant experience in freight, cargo, or logistics, with a focus on pricing and customer service.

Education: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to work under pressure and manage multiple tasks simultaneously.

Strong organizational skills and attention to detail.

Application Process:

Interested candidates who meet the above requirements are invited to send their CVs to tinu@legacygroupservices.com.

Legacy Group Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.