Customer Interaction Excellence: The Customer Service Executive will serve as the primary point of contact for patients and clients, ensuring that every interaction is handled professionally and efficiently. This role requires the ability to communicate clearly, understand customer needs, and provide timely assistance while maintaining a calm and respectful approach in all situations.

Front Desk and Communication Support: The position demands managing incoming calls, responding to inquiries, and offering detailed information regarding clinic services. The candidate must maintain strong coordination between internal departments and clients, ensuring that communication flows seamlessly and patient needs are met without delays or confusion.

Client Relationship Handling: The role includes building positive relationships with clients by offering reliable support, understanding concerns, and providing appropriate solutions. The candidate will be responsible for creating a welcoming environment for both new and returning patients, ensuring their overall experience reflects professionalism and care.

Operational and Administrative Duties: The Customer Service Executive will manage appointment scheduling, maintain accurate customer records, and ensure that CRM systems are updated with the latest information. The role requires organizational efficiency to support daily operations and maintain documentation with complete accuracy.

Problem Resolution and Service Quality: This position requires strong problem-solving skills to address client concerns, resolve issues swiftly, and escalate cases when necessary. The candidate should understand the importance of delivering high-quality service and demonstrate initiative in improving processes that enhance the overall patient experience.

Coordination With Medical Staff: The role requires maintaining close coordination with doctors, nurses, and administrative teams to ensure that patient appointments, follow-ups, and service requests are handled promptly. The candidate must maintain confidentiality, respect clinic protocols, and manage communication sensitively and professionally.

How to Apply:

Candidates meeting the requirements may apply by sending their updated CV to hr@stepspolyclinic.co with the job title mentioned in the email subject line.

About Us:

Steps Polyclinic is a trusted healthcare provider dedicated to offering high-quality medical services with compassion, integrity, and professionalism. Our team focuses on delivering patient-centered care, ensuring that every individual who walks through our doors receives the best possible experience supported by modern facilities and skilled professionals.