Dynamic Customer Service Role Overview: This position offers an exciting opportunity for a highly skilled Customer Service Executive who is passionate about logistics and committed to delivering exceptional client support. The role centers on handling daily customer inquiries, coordinating shipments, and ensuring smooth communication between clients, vendors, and internal departments. The ideal candidate is someone who thrives in a fast-moving environment and carries a strong sense of urgency in every task.

Freight Forwarding Coordination Excellence: As part of the freight operations team, you will manage a wide range of activities involving import and export processes, shipment tracking, and preparation of logistics documentation. You will act as the central point of contact for clients, ensuring they remain informed at every stage of their shipment. Your ability to manage deadlines and coordinate across teams is essential to maintaining service quality.

Operational Communication Management: You will regularly communicate with clients to provide updates, clarify shipment information, and resolve issues quickly and professionally. This includes coordinating with carriers, customs brokers, and warehouse teams to ensure that all logistics procedures are completed smoothly. Strong communication skills and the ability to handle inquiries with professionalism are vital for success in this role.

Knowledge of Logistics Regulations & Incoterms: This position requires a candidate with a solid understanding of Incoterms, UAE customs processes, shipping regulations, and international trade procedures. You will apply this knowledge to support clients with accurate guidance, ensuring compliance with all logistics requirements. Your expertise will play a key role in preventing delays and ensuring seamless cargo movement.

Client Relationship & Service Quality: A major part of the role involves developing and maintaining strong client relationships. You will ensure that every customer interaction reflects the company’s high service standards. By offering timely solutions, clear communication, and consistent support, you will help strengthen long-term partnerships and enhance overall customer satisfaction.

Internal Team Collaboration: You will work closely with the operations, documentation, finance, and warehouse teams to ensure every shipment is processed effectively. The role demands someone proactive who can anticipate challenges, escalate issues appropriately, and contribute ideas that improve operational workflows. Your teamwork and adaptability will be essential in supporting the company’s continuous growth.

How to Apply:

Interested candidates who meet the full criteria and are available for immediate joining should submit their CV directly to careers@sprintlogi.com. Please ensure your application highlights freight forwarding experience, UAE industry exposure, customer-handling strengths, and your ability to thrive in a fast-paced logistics environment. Only female candidates will be considered for this role.

About Us:

Sprint Logistic Services LLC is a rapidly expanding logistics and freight forwarding company in Dubai, recognized for its commitment to operational excellence and customer-focused service delivery. We pride ourselves on providing reliable logistics solutions across global markets, supported by a dedicated team of industry professionals. Our culture encourages innovation, teamwork, and growth, creating a strong foundation for long-term career success.