Medcare Hospitals & Medical Centers invites compassionate professionals to join our patient care team as Customer Service Executives in Dubai. This frontline role serves as the vital connection between our healthcare services and patients, ensuring exceptional service experiences.

Patient Interaction & Support

You will serve as the first point of contact for patients and visitors, providing warm greetings, clear directions, and accurate information about hospital services. Your empathetic communication will ease patient anxieties while maintaining professional healthcare standards.

Appointment Coordination

The position involves managing patient scheduling through our healthcare system, optimizing physician calendars, and sending timely reminders. Your organizational skills will minimize wait times while maximizing clinic efficiency.

Registration & Documentation

You'll handle patient check-in processes, verify insurance information, and ensure all medical forms are properly completed. Your attention to detail guarantees accurate data entry into electronic health records.

Service Recovery

When service challenges arise, you'll demonstrate problem-solving skills to address patient concerns promptly. Your ability to de-escalate situations and find solutions will contribute to our high patient satisfaction scores.

Healthcare Environment Adaptation

Quick learning of medical terminology, department workflows, and insurance processes will be essential. Your willingness to understand healthcare operations will enable you to provide informed guidance to patients.

Ideal Candidate Profile

We seek individuals with:

1+ year customer service experience (healthcare preferred)

Exceptional verbal/written English communication

Cultural sensitivity for our diverse patient population

Basic computer proficiency for healthcare systems

Application Process

Service-oriented professionals should email CVs to subisha.k@asterdmhealthcare.com demonstrating patient-focused experience. Successful candidates will showcase both emotional intelligence for healthcare settings and strong administrative capabilities.

Why Join Medcare

• Impactful role in patient care journeys

• Professional healthcare environment

• Continuous service excellence training

• Career growth in healthcare administration

About Us

Caring Mission with a Global Vision to serve the world with Accessible, Affordable & Quality Healthcare.

Keeping patient-centric growth at the heart of everything we attempt enabled us to venture successfully into every aspect of healthcare - quaternary, tertiary and secondary care multi-speciality hospitals, primary care, medical centres, diagnostic labs, pharmacies, healthcare retailing, digital health, research and education.