Our client, a leading insurance brokerage firm in Dubai, seeks dynamic Customer Service Executives to join their fast-paced team. This role combines service excellence with sales opportunities in the thriving UAE insurance market.

Call Center Operations

You will handle high-volume inbound/outbound calls, providing expert guidance on insurance products while resolving customer queries efficiently. Your articulate communication skills will build trust as you explain policy details, coverage options, and claims procedures.

Client Relationship Management

Beyond call handling, you'll nurture long-term client relationships through proactive follow-ups and personalized service. Your ability to identify cross-selling opportunities will contribute to business growth while maintaining high customer satisfaction levels.

Sales Integration

The role values candidates with sales acumen to recognize upsell opportunities during service interactions. Your persuasive yet consultative approach will help clients understand additional coverage benefits that meet their evolving needs.

Policy Administration

You'll process policy renewals, endorsements, and documentation requests with precision. Your attention to detail ensures accurate data entry and compliance with insurance regulations in all customer transactions.

Market Adaptation

Successful candidates will quickly learn Dubai's insurance landscape, including mandatory covers like health and motor insurance. Your home country experience in customer-facing financial services will help you adapt to local market expectations.

Ideal Candidate Profile

We welcome professionals with:

• 3+ years call center experience (insurance/banking preferred)
• Fluent English communication skills
• Basic sales orientation
• Immediate availability (visit visa candidates eligible)

Application Process

Customer-focused professionals should email CVs to sahana@unicornhrd.com highlighting call center achievements. 

About Us

Unicorn HRD is a licensed HR Consultancy agency headquartered in Dubai since 2012 for jobs across the Middle East. Our blend of professionalism, innovative methodologies, and market experience complement a level of personal service that makes every experience with us an enriching one. We have placed more than 2000+ professionals accross all industries with Banking & Finance being our area of specialization. When you partner with Unicorn HRD as an employer, our trained consultants will provide unique and customized solutions for all your recruitment needs. If you are a candidate making a career move- seeking jobs in Dubai or middleeast then we are the bridge you can trust to reach your goal. Whether you are an employer requiring a solution to your recruitment need or candidate making a career move Unicorn HRD helps you achieve the goal.