About the Role:

We are excited to welcome a dedicated and customer-focused Customer Service Executive to join our dynamic team in the education sector. If you are passionate about providing exceptional support and making a positive impact in the lives of students and parents, this is the perfect opportunity for you!

As a Customer Service Executive, you will be the primary point of contact for students, parents, and other stakeholders, ensuring their inquiries are addressed promptly and professionally. Your role will be crucial in enhancing customer satisfaction and supporting the growth of our educational services.

Key Responsibilities:

Assist students and parents with inquiries related to courses, programs, and services.

Provide accurate and detailed information about educational offerings, admission processes, and policies.

Resolve customer issues and complaints in a timely and empathetic manner.

Maintain accurate and up-to-date records of all customer interactions and communications.

Collaborate with academic and administrative departments to ensure seamless service delivery.

Follow up with customers to ensure their concerns are fully resolved and their expectations are met.

Support the implementation of customer service strategies to enhance satisfaction and retention.

Stay informed about the latest updates and changes in courses, programs, and policies.

Assist in organizing and promoting educational events, open days, and information sessions.

Contribute to a positive and supportive team environment.

Qualifications:

Previous experience in a customer service role, preferably within the education sector.

Excellent verbal and written communication skills in English; additional languages are a plus.

Strong interpersonal skills with a friendly and approachable demeanor.

Ability to work effectively in a fast-paced and dynamic environment.

Proven problem-solving skills with a focus on delivering solutions.

Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.

Knowledge of the education sector and its processes is an advantage.

High school diploma or equivalent; a degree in a related field is preferred.

Why Join Us?

Be part of a forward-thinking organization that values education and customer satisfaction.

Work in a collaborative and supportive environment with opportunities for growth.

Competitive salary package and benefits.

Make a meaningful impact by supporting students and parents in their educational journey.

How to Apply:

If you are passionate about customer service and eager to contribute to the education sector,

we would love to hear from you! Please send your CV to vyshnavi@hsjbglobal.com.

Note: Only shortlisted candidates will be contacted.

About Us

HSJB Business Solutions – Tech enabled management and resources solutions, the aim of HSJB Business Solutions is to uncover the secret potential in each resource. We classify, segregate, and polish capital into ideal employees using cutting-edge technology. The primary emphasis in the business sector is on creating result-oriented human resource teams.

Hirestar Job Bank is a part of HSJB Business Solutions, it primarily focuses on hiring and team building.Hirestar is ingenious enough to escalate Human Resource Management into a new and advanced business era.

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Our Story

It was unavoidable that the recruiting and recruitment process will undergo a transformation. Highly skilled workers often end up in unprofessional environments where they are frequently demotivated, and organizations with an exciting work culture struggle to find people that are deserving. It was a terrible circumstance, and we wanted to assist.

We have pronounced and extensive expertise in recruitment & staffing, performance management and compliance services which are major factors for keeping an organization on track. HSJB Business Solutions derives success of an organization by revolutionizing human resource management and placing the apt resources at right spot.