About the Role

We are seeking a dedicated Customer Service Executive to join our team at Medcare Hospitals & Medical Centers in Dubai. The ideal candidate will be responsible for providing exceptional customer service to our patients and visitors while ensuring smooth operations at our healthcare facilities.

Key Responsibilities

Welcome and assist patients, families, and visitors in a professional and courteous manner

Handle patient inquiries, appointments, and registration processes

Manage patient feedback and concerns with empathy and professionalism

Coordinate with various departments to ensure efficient patient flow

Process insurance-related documentation and verify coverage

Maintain accurate patient records and documentation

Handle telephone inquiries and provide necessary information

Support the medical team with administrative tasks as needed

Ensure compliance with healthcare standards and hospital policies

Assist in maintaining a clean and organized reception area

Required Qualifications

Minimum 1 year of customer service experience

Excellent communication and interpersonal skills

Fluency in English; additional languages are an advantage

Strong computer literacy and typing skills

Experience with healthcare management systems preferred

Ability to work in shifts if required

Professional appearance and demeanor

Desired Skills & Attributes

Previous experience in healthcare or medical facility

Knowledge of medical terminology

Strong multitasking abilities

Patient and empathetic attitude

Detail-oriented with strong organizational skills

Ability to work well under pressure

Team player mentality

Problem-solving capabilities

What We Offer

Competitive salary

Health insurance

Professional development opportunities

Work with a leading healthcare provider

Supportive work environment

How to Apply

Qualified candidates should send their resume to subisha.k@asterdmhealthcare.com

with "Customer Service Executive - Medcare" in the subject line.

About Us

When nobility of purpose is powered by knowledge and technology, there are no limits to excellence. At Aster DM Healthcare, we strive for excellence, every moment and every day - to bring great healthcare within reach for millions of people.

Our Vision

Caring Mission with a Global Vision to serve the world with Accessible, Affordable & Quality Healthcare.

Keeping patient-centric growth at the heart of everything we attempt enabled us to venture successfully into every aspect of healthcare - quaternary, tertiary and secondary care multi-speciality hospitals, primary care, medical centres, diagnostic labs, pharmacies, healthcare retailing, digital health, research and education.