Position Overview

We are seeking a dedicated Customer Service Executive to serve as the primary point of contact for our valued customers. The ideal candidate will be responsible for delivering exceptional customer service while handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

Act as the main point of contact for customer inquiries and support

Handle customer communications through various channels (phone, email, chat)

Process customer requests and complaints efficiently and professionally

Maintain detailed records of all customer interactions

Follow up with customers to ensure complete satisfaction

Coordinate with technical and service teams to resolve customer issues

Document and update customer service procedures

Provide feedback to management about customer concerns and suggestions

Meet customer service quality standards and targets

Assist in improving customer service processes and procedures

Required Qualifications

Strong English communication skills (both written and verbal)

Proven ability to adapt quickly to new processes and workflows

Customer-oriented mindset with excellent problem-solving skills

UAE residency status

Basic computer proficiency

Ability to work in shifts if required

Strong attention to detail and organizational skills

Preferred Qualifications

Previous customer service experience, particularly in:

Technical services

Home services

Pool and garden services

Proficiency in Hindi

Experience with CRM systems

Knowledge of UAE customer service standards

Experience in a multi-cultural environment

Skills & Competencies

Excellent communication and interpersonal skills

Strong problem-solving abilities

Patient and empathetic approach to customer concerns

Ability to work under pressure

Good time management skills

Team player mentality

Professional telephone etiquette

What We Offer

Competitive salary package

Professional work environment

Training and development opportunities

Career growth potential

How to Apply

Qualified candidates should send their resume to:

Email: hr@hrorb.com

Please include "Customer Service Executive Application" in the subject line.

Important Notes

Only UAE-based candidates will be considered

Candidates must be available for immediate joining

Shortlisted candidates will be contacted for an interview

About Us:

Yes, we are a young company but our motto is to work alongside with our clients. Our in-house team will ensure that we live our values at every stage of this process. As our name suggests, we believe in not just completing the tasks assigned, but also completing it as per the expectations.