frontline customer engagement The Customer Service Coordinator will be the first point of contact for visitors at the Mall of the Emirates, ensuring every guest receives a warm, professional, and welcoming experience. You will assist visitors, handle inquiries, and provide guidance to enhance customer satisfaction.

service coordination and operational support You will oversee daily customer service operations, coordinating with mall staff and departments to address requests efficiently. Your role ensures smooth service delivery and enhances the overall shopping experience for all visitors.

communication and problem resolution This role requires excellent communication skills to respond to queries and resolve complaints effectively. You will provide accurate information, maintain professionalism, and ensure issues are addressed promptly to maintain a positive mall experience.

reporting and documentation You will document all customer interactions, incidents, and requests accurately, generating reports to identify trends and highlight areas for service improvement. Your insights will help management make informed decisions to enhance service quality.

team collaboration and coordination You will collaborate closely with mall management, retail stores, and service teams to ensure customer needs are met efficiently. Proactive coordination and teamwork are key to delivering seamless service across all touchpoints.

enhancing visitor experience The Customer Service Coordinator plays a critical role in creating memorable experiences for shoppers. Your professionalism, responsiveness, and attention to detail will help maintain the mall’s reputation as a world-class shopping destination.

How to Apply:

Candidates who meet the requirements and are available for immediate joining on a 3-month extendable contract should submit their CV through UHRS, the recruitment partner managing this hiring process. Only applicants with a sponsored visa valid for at least 6 months will be considered. Please email your updated CV to salini@uhrs.ae.

About Us:

The Mall of the Emirates is one of Dubai’s premier shopping and entertainment destinations, offering world-class retail, dining, and leisure experiences. The mall emphasizes excellent customer service, innovation, and operational excellence. Working here provides employees the opportunity to develop professionally in a dynamic and high-profile environment while contributing to exceptional visitor experiences.