Position Overview

We are seeking enthusiastic and dedicated Customer Service Clerks to join our team immediately. This role is perfect for both experienced professionals and motivated freshers who are eager to build a career in customer service.

Key Responsibilities

Handle customer inquiries and provide exceptional service via phone, email, and in person

Process customer requests and maintain accurate records

Manage and update customer information in the database

Handle basic administrative tasks and data entry

Support the team with various clerical duties

Maintain organized documentation and filing systems

Assist with report generation and data analysis using Excel

Follow up on customer requests and ensure timely resolution

Coordinate with other departments to resolve customer issues

Required Qualifications

Minimum High School Diploma or equivalent

Proficiency in Microsoft Excel

Strong command of English (written and verbal)

Professional appearance and demeanor

Preferred Experience

Previous experience in retail or customer service (advantage but not mandatory)

Experience in calling/telemarketing (advantage but not mandatory)

Freshers with strong communication skills are welcome to apply

Required Skills

Excellent communication and interpersonal skills

Strong attention to detail

Proficiency in Microsoft Office, especially Excel

Ability to work independently and as part of a team

Good organizational and time management skills

Problem-solving abilities

Basic typing and data entry skills

Personal Qualities

Hardworking and dedicated

Honest and responsible

Professional and presentable

Eager to learn and grow

Customer-oriented mindset

Reliable and punctual

Benefits

Competitive starting salary

Performance-based salary increments

Additional benefits as per company policy

How to Apply

Interested candidates should send their:

Updated CV

Recent photograph

References (if available)

To: noura.abdulla@legacyemirates.com

Subject Line: "Application for Customer Service Clerk Position"

Note: Immediate joiners will be given preference.

About Us

Legacy Emirates Group is a diversified services group operating in the UAE since 2005. The group founded in the Dubai, UAE is focused on multiple service sectors of HR & IT and Investments in areas of Technology, Healthcare, Natural Resources, Real Estate and Financial Services.