Position Overview

We are currently hiring enthusiastic and service-driven Customer Service / Call Center Representatives to support a leading client in the banking industry. This role is perfect for individuals with a passion for helping others and delivering high-quality service in a fast-paced, professional environment. If you're ready to be the voice of a prestigious financial institution, we want to hear from you!

Key Responsibilities

As a Call Center Representative, you will be responsible for managing high volumes of inbound and outbound calls, assisting customers with inquiries, concerns, and banking-related services. Your primary goal will be to provide accurate information, resolve issues efficiently, and enhance customer satisfaction through excellent service delivery. You’ll also be expected to document all customer interactions clearly using the company’s CRM system.

Industry-Specific Experience

Candidates with previous experience in customer service or teleservice roles are highly encouraged to apply. Experience in the banking or financial sector is a distinct advantage, as it enables quicker onboarding and familiarity with industry terminology and customer expectations. Knowledge of banking operations and product features will greatly benefit your day-to-day performance.

Language and Communication Skills

Excellent communication skills in English are a must for this role. Candidates who are bilingual will be given preference, as the ability to interact with a wider customer base enhances service efficiency. You should be confident, polite, and able to communicate clearly and effectively under pressure.

Locations and Flexibility

Openings are available in Abu Dhabi, Dubai, and Al Ain, offering candidates the flexibility to apply for a position in their preferred city. Whether you're currently based in one of these locations or willing to relocate, we’re looking for adaptable professionals ready to work in a collaborative and customer-oriented environment.

Candidate Profile

We are seeking candidates who are motivated, professional, and customer-focused. The ideal candidate will have a proven track record in client service, excellent interpersonal skills, and the ability to handle challenging situations with patience and positivity. Being tech-savvy and familiar with call center systems is a bonus.

How to Apply

If you meet the criteria and are ready to start or advance your career in customer service within the banking industry, we invite you to apply now. Kindly forward your CV to Sheel.Shah@adecco.com using the subject line: Adecco _ Customer Service/Call Center Application to ensure your application is directed correctly.

Important Notice

Please note that only shortlisted candidates will be contacted for the next stage of the recruitment process. If you believe you are the right fit or know someone suitable, don’t hesitate to apply or share this opportunity. This is your chance to make a meaningful impact in the customer service division of a leading financial institution.

About Us

Adecco is part of The Adecco Group and headquartered in Zurich, Switzerland.

We are a leading global workforce solutions provider active in 62 countries, with 25.000 colleagues working for us. We are currently providing jobs for over 600.000 people daily and want to bring this number to 850.000 people in the next years.

Employer needs vary, so do jobseekers’, especially in times of economic uncertainty. To meet those needs and expectations, we offer the full spectrum of workforce solutions: Temporary and permanent placement as well as outsourcing solutions to provide ultimate flexibility for both, companies and candidates; Trainings and apprenticeships to develop new skills, learn on the job and build employability, which is crucial for effective, but talent-scarce labour markets. When it comes to recruiting talent, diversity and inclusion are binding principles for us. We see inclusion not only as a business model that addresses talent scarcity and brings long-term economic benefits, but also as a responsibility toward society.