Position Overview: The Customer Service Agent will be responsible for providing exceptional support to customers, resolving queries efficiently, and ensuring a positive customer experience at all touchpoints. The role requires professionalism, patience, and strong communication skills.

Customer Support Responsibilities: The agent will handle incoming calls, emails, and live chat interactions, providing accurate information, addressing complaints, and guiding customers through processes to ensure satisfaction and loyalty.

Communication and Coordination: The role involves liaising with different departments to resolve customer issues, following up on pending requests, and maintaining consistent communication with clients to ensure a seamless service experience.

Call Center Operations: The Customer Service Agent will adhere to company protocols for call handling, documentation, and follow-ups, ensuring compliance with performance metrics and quality standards.

Reporting and Documentation: Responsibilities include maintaining detailed records of customer interactions, generating reports on recurring issues, and providing insights for service improvement to management.

Team Collaboration: The agent will work closely with fellow team members, supervisors, and managers to share best practices, enhance service delivery, and contribute to overall operational efficiency.

How to Apply:

Interested candidates are requested to send their CVs to binish@backofficeme.com with the subject line “Application for Customer Service Agent.” Only shortlisted candidates will be contacted for the selection process.

About Us:

Back Office ME is a leading outsourcing company in Dubai, specializing in customer support, back-office operations, and client services. The company emphasizes employee growth, skill development, and delivering high-quality services to its clients across multiple sectors.