Position Overview

We are seeking a UAE National to join our client's customer service team as a Customer Service Agent. This role offers an excellent opportunity for candidates with call center experience to contribute to a dynamic customer service environment.

Key Responsibilities

Handle incoming customer calls, emails, and inquiries professionally and efficiently

Provide prompt and accurate information to customers regarding products, services, and policies

Document and update customer interaction records in the company's system

Resolve customer complaints and concerns with patience and professionalism

Follow up with customers to ensure their issues are fully resolved

Maintain service quality standards and meet performance metrics

Collaborate with team members to improve customer service processes

Escalate complex issues to appropriate departments when necessary

Required Qualifications

Must be a UAE National

Minimum 1 year experience in call center or customer service role

Strong command of Arabic and English (written and verbal)

Excellent communication and interpersonal skills

Problem-solving abilities and attention to detail

Computer literacy and ability to work with customer service software

Patient and professional demeanor

Ability to work in a fast-paced environment

Strong multi-tasking abilities

Preferred Skills

Experience in handling multiple customer service channels

Knowledge of CRM systems

Understanding of customer service best practices

Previous experience in similar industry

Benefits

Competitive salary package

Career growth opportunities

Professional development and training

Additional benefits as per UAE labor law

How to Apply

Qualified UAE Nationals are invited to send their CV to hkamal@reachgroup.ae

Note: Only UAE Nationals will be considered for this position as per client requirements.

About Us

Founded in 1999, REACH Group is a regional market leader which offers comprehensive company operational and strategic solutions catering to a diverse range of clients in the public and private sectors.

Acquired by the IHC Group, REACH Group holds multiple subsidiaries under it, creating a wider and diverse set of competencies to tailor specific business solutions to partner in success with its clients.