About the Role:

The Espresso Lab is seeking enthusiastic Customer Service professionals to join our vibrant café team. This front-facing role is perfect for individuals who thrive in dynamic hospitality environments and take pride in delivering exceptional guest experiences.

Service Excellence:

The successful candidate will be the face of our brand, handling customer interactions with warmth and professionalism. Your role includes order taking, product recommendations, and ensuring seamless service flow during peak hours.

Operational Standards:

You will maintain thorough knowledge of our coffee offerings and food menu to provide accurate information to guests. Your attention to detail will ensure proper cash handling and point-of-sale operations.

Candidate Profile:

We seek team players aged 20-28 with prior customer service experience in cafés or restaurants. Your background should demonstrate reliability in fast-paced environments and a genuine passion for hospitality.

Why Join Our Team:

This position offers competitive compensation in a creative coffee culture. You'll receive product training and opportunities for growth within Dubai's specialty coffee scene.

Application Process:

Motivated candidates should submit CVs highlighting customer service experience to justine.delcastillo@theespressolab.com. Applications must demonstrate availability for flexible scheduling.

Work Environment:

Join our energetic team where your contribution creates memorable coffee moments. We value positivity, teamwork, and dedication to craft in every cup served.

About Us

Founded by Emirati entrepreneur Ibrahim Al Mallouhi, The Espresso Lab is a Dubai-born artisan coffee company that embodies the heart and soul of craft coffee. Our journey is defined by passion, authenticity, and a relentless pursuit of excellence. We see ourselves as the coffee world’s version of master craftsmen in the realm of fine artistry – each cup we serve is crafted with dedication, precision, and care.

As we continue to grow, we remain committed to pushing the boundaries of what specialty coffee can offer. Innovation is at the core of our strategy, driving new initiatives that redefine coffee experiences. From cutting-edge technology to pioneering techniques, our approach is rooted in adaptation and rapid evolution, ensuring that specialty coffee maintains its distinct edge over commercial blends.