Job Title:  Customer Service

Company: Interactive Digits

Location: Dubai, UAE

Employment: Full Time

Job Description

Interactive Digits is seeking a dynamic and experienced Team Leader for our telecalling team based in Dubai. The successful candidate will manage a team of telecallers, ensuring they meet performance targets and maintain high standards of customer interaction.

Key Responsibilities:

Team Management:

Lead, supervise, and manage a team of telecallers to achieve daily, weekly, and monthly targets.

Monitor team performance, provide feedback, and implement strategies to improve efficiency and productivity.

Training and Development:

Train and mentor new team members, ensuring they are well-versed in company products and telecalling techniques.

Develop and maintain a positive and energetic work environment to boost morale and team spirit.

Customer Interaction:

Handle escalated customer calls, providing resolutions and ensuring customer satisfaction.

Prepare and present performance reports to senior management.

Compliance and Reporting:

Ensure compliance with company policies and procedures.

Requirements:

Experience:

Minimum of 2-5 years of experience in a telecalling or call center BPO environment, with at least 3 years in a leadership role.

Qualifications:

Proven experience as a Team Leader or similar role in a telecalling/telemarketing environment.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Ability to motivate and inspire a team to achieve high performance.

Experience in customer service or sales.

Knowledge of CRM systems and telecalling software is an advantage.

Flexibility to work in shifts if required.

Immediate availability is a strong plus.

Benefits:

Visa, food, and accommodation provided by the company.

Medical insurance.

Annual air ticket to home country.

Performance-based bonuses.

How to Apply: Interested candidates from India who meet the above criteria are invited to submit their updated CV along with a cover letter. Immediate joiners are strongly encouraged to apply.

Contact Email: info@interactivedigits.com