About the Role:

We are seeking experienced Retention Agents to join our client's dynamic call center team in Dubai. This critical position plays a vital role in maintaining customer loyalty and reducing attrition through exceptional service delivery.

Key Responsibilities:

As a Retention Specialist, you will engage with customers to understand their concerns, address service issues, and implement effective retention strategies. Your primary focus will be preserving customer relationships while meeting performance targets.

Required Experience:

The ideal candidate should possess 1-2 years of call center experience, preferably in customer retention or account management roles. Prior experience in UAE call centers will be considered an advantage.

Essential Skills:

Successful candidates will demonstrate strong communication abilities, active listening skills, and the capacity to handle difficult conversations professionally. Problem-solving skills and emotional intelligence are crucial for this customer-facing role.

Technical Competencies:

Proficiency in CRM systems and call center technology is required. Familiarity with customer retention strategies and loyalty programs will be highly valued.

Work Environment:

This position offers a professional work setting with performance-based incentives. Comprehensive training will be provided to ensure your success in the role.

Application Process:

Interested candidates should submit their updated CV to s.gangadharan@sundusglobal.com with "Retention Agent Application" in the subject line.

About Us

Sundus is a leading global HR solutions provider with over 25 years of experience. The company is 100% Emirati-owned and managed, with a highly diversified international team that has extensive experience in human resource management. Sundus offers a comprehensive range of services that include HR outsourcing and advisory and consulting services. Sundus is fully compliant with labor and immigration departments and holds licensed "On Demand Labor Supply (ODLS)" and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, providing pan-UAE outreach. The company is also certified by the International Organization for Standardization, enabling it to have an integrated Quality, Health, Safety, and Environment Management (QHSE). With Sundus, businesses can rest assured that they will receive personalized and professional services.