Al Tawasul Groups is seeking a customer-focused professional to join our team as a Customer Relations Executive. This role serves as the vital link between our organization and clients, ensuring exceptional service delivery and lasting business relationships.

Client Engagement & Support

You will serve as the primary point of contact for customer inquiries, providing timely solutions and maintaining open communication channels. Your interpersonal skills will foster positive experiences throughout the customer journey.

Relationship Management

The position requires developing and nurturing long-term client relationships through regular follow-ups and personalized engagement strategies. Your ability to understand client needs will contribute to customer retention and satisfaction.

Service Coordination

You will collaborate with internal departments to ensure seamless service delivery, acting as the customer's advocate within the organization. Your coordination skills will streamline processes between operations and clients.

Feedback Collection & Resolution

Your responsibilities include gathering customer feedback, addressing concerns, and implementing service improvements. Your problem-solving approach will turn challenges into opportunities for enhanced customer experiences.

CRM Management

You will maintain accurate customer records in our database, tracking interactions and documenting important account details. Your attention to detail will ensure comprehensive customer profiles for personalized service.

Ideal Candidate Profile

We seek professionals with:

2+ years in customer-facing roles

Exceptional communication and active listening skills

Emotional intelligence and conflict resolution abilities

Proficiency in CRM systems and Microsoft Office

Arabic language skills (preferred but not mandatory)

Application Process

Service-oriented professionals should submit CVs to hr@altawasulgroups.com. Successful candidates will demonstrate a passion for customer satisfaction and examples of relationship-building achievements.

About Us

Al Tawasul Group, your ultimate destination for property development, renovation, and construction solutions. With over two decades of experience, we have revolutionized the industry's standards for managing and executing renovation and new construction projects. Whether it's industrial, commercial, or residential properties, our proficiency and expertise enable us to expertly handle and accomplish diverse projects. Established in 2000, we are led by a team of adept professionals specializing in civil engineering and various related fields. Our journey began with our inaugural commercial residential building project in 2006, and since then, we have achieved significant milestones, including the Batching Plant project in collaboration with Zones Group in 2019. Throughout our journey, we've contributed to projects spanning villas, commercial edifices, mosques, and an array of diverse structures.