Lead and manage customer onboarding and software support, driving customer satisfaction and retention for Comgem's B2B ecommerce & ERP platform.

Lead and Inspire: Build and mentor our customer support and onboarding team, fostering a culture of excellence and customer advocacy.

Optimise Onboarding and Support: Design and refine our onboarding processes and support workflows to ensure seamless customer experiences and rapid time-to-value.

Drive Customer Retention and Growth: Proactively identify and address customer needs to maximise customer satisfaction, retention, and lifetime value.

Collaborate and Innovate: Work closely with the co-founders and cross-functional teams to identify areas for improvement and implement innovative solutions to enhance the customer journey.

Be a Hands-On Problem Solver: Roll up your sleeves and get involved in day-to-day operations, troubleshooting customer issues and identifying areas for improvement.

Contact Us:

To apply, please send your CV and a compelling covering letter to jobs@comgem.com.

About Us:

Comgem is seeking a Customer Onboarding and Software Support Manager to lead our team and enhance our customer's experience with our B2B ecommerce & ERP platform.