Customer Experience Leadership: Comgem, a B2B ecommerce & ERP platform, is seeking a Customer Onboarding and Software Support Manager to lead and inspire their customer support and onboarding team, ensuring exceptional customer experiences.

Team Leadership and Mentorship: The role involves building and mentoring the customer support and onboarding team, fostering a culture of excellence and customer advocacy.

Onboarding and Support Process Optimization: The Customer Onboarding and Software Support Manager will design and refine onboarding processes and support workflows, ensuring seamless customer experiences and rapid time-to-value.

Customer Retention and Growth: The role requires proactively identifying and addressing customer needs to maximize customer satisfaction, retention, and lifetime value.

Cross-Functional Collaboration and Innovation: The Customer Onboarding and Software Support Manager will work closely with co-founders and cross-functional teams to identify areas for improvement and implement innovative solutions.

Hands-On Problem Solving: The role involves actively participating in day-to-day operations, troubleshooting customer issues, and identifying areas for improvement.

Customer Advocacy: The role requires the ability to advocate for the customer.

How to Apply:

To apply, please send your CV and a compelling covering letter to jobs@comgem.com.

About Us:

Comgem is looking for a Customer Onboarding and Software Support Manager to join our team in Bridgend, Wales, United Kingdom. We are looking for people that can lead and inspire a team.