About the Role:

Comgem, a leading B2B ecommerce and ERP platform, is seeking a proactive and customer-focused Customer Onboarding and Software Support Manager to join our team. This role is ideal for a hands-on leader who is passionate about delivering exceptional customer experiences and driving operational excellence. You will lead our onboarding and support teams, optimize processes, and ensure our customers achieve rapid value from our platform. If you thrive in a collaborative environment and are excited about solving complex challenges, we encourage you to apply.

Key Responsibilities:

Lead and Inspire: Build, mentor, and motivate a high-performing customer support and onboarding team, fostering a culture of excellence and customer advocacy.

Optimize Onboarding and Support: Design, refine, and implement efficient onboarding processes and support workflows to ensure seamless customer experiences.

Drive Customer Retention and Growth: Proactively identify customer needs, address concerns, and implement strategies to maximize satisfaction, retention, and lifetime value.

Collaborate and Innovate: Work closely with co-founders and cross-functional teams to identify opportunities for improvement and implement innovative solutions to enhance the customer journey.

Be a Hands-On Problem Solver: Actively participate in day-to-day operations, troubleshooting customer issues, and identifying areas for process improvement.

Requirements:

Proven experience in customer onboarding, software support, or a similar role, preferably within a B2B or SaaS environment.

Strong leadership skills with the ability to build, mentor, and inspire a team.

Excellent problem-solving abilities and a proactive approach to addressing customer needs.

Exceptional communication and interpersonal skills, with a focus on building strong customer relationships.

Experience in optimizing processes and workflows to improve efficiency and customer satisfaction.

A collaborative mindset with the ability to work effectively with cross-functional teams.

Hands-on experience with ERP or ecommerce platforms is a plus.

Why Join Comgem?

Opportunity to lead and shape the customer onboarding and support function of a growing B2B platform.

Collaborative and innovative work environment.

Competitive salary and benefits package.

Professional growth and development opportunities.

How to Apply:

If you are excited about this opportunity and meet the qualifications, please send your CV and a compelling cover letter to jobs@comgem.com.

About Us

Founded in 2004, Comgem was born out of a shared frustration with clunky, disconnected systems. We saw B2B businesses struggling to harness the full potential of ecommerce due to inflexible B2B platforms and fragmented tools. That's why we created Comgem: a unified B2B ecommerce platform with integrated ERP designed to simplify your business, amplify your brand, and drive your success.

b2b ecommerce platform

We're not your average B2B ecommerce agency. We understand the unique challenges of B2B sales. Our team of seasoned ecommerce experts has a proven track record of helping businesses like yours achieve remarkable growth. Our flexible B2B ecommerce platform adapts to your specific needs, ensuring a personalised online experience that sets you apart from the competition.

Don't just take our word for it. Take a look at how we've helped leading B2B ecommerce brands increased their online sales. Read the