Job Overview:

The Bridge Wellness Hub is seeking a passionate Customer Experience Associate to join our dynamic team and contribute to our holistic well-being mission.

Job Responsibilities:

Provide exceptional customer support across all touchpoints

Deliver outstanding customer service in a wellness and fitness environment

Manage customer interactions with professionalism and empathy

Handle customer inquiries, concerns, and feedback efficiently

Demonstrate excellent phone and in-person communication etiquette

Resolve customer issues promptly and effectively

Contribute to creating a positive, welcoming customer experience

Maintain accurate customer records and interaction logs

Support team members in maintaining high service standards

Represent the brand's values of authenticity and holistic well-being

Qualifications & Required Skills:

Exceptional communication and interpersonal skills

Strong customer service orientation

Ability to resolve customer complaints professionally

Proficiency in English (Arabic language skills a plus)

Excellent verbal and written communication

High level of attention to detail

Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

Prior experience in customer service roles

Background in wellness, fitness, or hospitality industry

Knowledge of customer relationship management (CRM) systems

Basic understanding of wellness and fitness concepts

Job Requirements:

Full-time, on-site position in Abu Dhabi

Ability to work flexible hours

Professional demeanor

Commitment to delivering exceptional customer experiences

How to Apply:

Submit your CV to: joinus@thebridgehub.com

Include a brief cover letter explaining your passion for customer service and wellness

Subject line: Customer Experience Associate Application

Note: This job description provides a comprehensive overview of the role, highlighting the unique aspects of The Bridge Wellness Hub and the exciting opportunity for potential candidates.

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