About the Role:

We are seeking a professional and dynamic Customer Experience Agent to serve as the primary point of contact, delivering exceptional visitor and customer support in our Abu Dhabi office.

Key Responsibilities:

Provide first-point professional and friendly reception services

Greet and assist visitors with warmth and professionalism

Manage visitor log-in processes and guide guests to appropriate locations

Provide accurate information and comprehensive support

Monitor and promptly respond to general information email inquiries

Coordinate and manage room bookings for meetings

Prepare and organize meeting spaces

Collect and document visitor feedback

Support administrative tasks related to visitor management

Maintain organized and accurate visitor records

Ensure smooth and efficient front desk operations

Qualifications:

Bachelor's degree in Business Administration or related field

3-5 years of experience in customer service or administrative roles

Bilingual language proficiency

Strong communication and interpersonal skills

Exceptional attention to detail

Professional demeanor

Required Skills:

Advanced customer service capabilities

Excellent verbal and written communication

Proficiency in MS Office

Strong organizational abilities

Problem-solving skills

Ability to multitask efficiently

Professional Attributes:

Welcoming and approachable personality

Patient and customer-centric approach

Adaptability in dynamic work environments

Professional appearance and conduct

Technical Requirements:

Computer literacy

Basic administrative software knowledge

Email management skills

How to Apply:

Interested candidates should:

Prepare a comprehensive, up-to-date CV

Highlight relevant customer experience and administrative experience

Send application to jagriti.c@sundusglobal.com

Note: Only shortlisted candidates will be contacted for further discussion.

About Us

Sundus is a leading global HR solutions provider with over 25 years of experience. The company is 100% Emirati-owned and managed, with a highly diversified international team that has extensive experience in human resource management. Sundus offers a comprehensive range of services that include HR outsourcing and advisory and consulting services. Sundus is fully compliant with labor and immigration departments and holds licensed "On Demand Labor Supply (ODLS)" and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, providing pan-UAE outreach. The company is also certified by the International Organization for Standardization, enabling it to have an integrated Quality, Health, Safety, and Environment Management (QHSE). With Sundus, businesses can rest assured that they will receive personalized and professional services.