About the Role

We are seeking a Customer Care Executive specializing in Facilities Management to join our team in Dubai. As the primary point of contact for clients and internal teams, you will handle facilities management inquiries and provide exceptional support to ensure seamless operations.

Key Responsibilities

Serve as the first point of contact for all facilities management-related inquiries from clients and internal teams

Manage and track customer service requests through appropriate helpdesk systems

Coordinate with facilities management teams to ensure timely resolution of issues

Document and maintain accurate records of all inquiries, complaints, and resolutions

Follow up with clients to ensure satisfaction with provided solutions

Generate regular reports on customer service metrics and facilities management issues

Identify and escalate urgent facilities management matters to appropriate teams

Maintain strong relationships with clients, vendors, and internal stakeholders

Contribute to the continuous improvement of customer service processes

Required Qualifications

Bachelor's or Associate degree in Project Management, Engineering, or related field

Proven experience in a help desk or customer service role

Experience in facilities management industry preferred

Strong proficiency in English (written and verbal)

Excellent computer skills including MS Office Suite

Knowledge of helpdesk software and customer service tools

Preferred Qualifications

Experience with facilities management software systems

Knowledge of UAE building maintenance and facilities management standards

Arabic language skills

Previous experience working in the UAE real estate or property management sector

Skills & Competencies

Outstanding customer service orientation

Strong problem-solving abilities

Excellent communication and interpersonal skills

Ability to maintain composure in high-pressure situations

Detail-oriented with strong organizational skills

Ability to multitask and prioritize effectively

Team player with strong collaborative skills

Working Conditions

Full-time position based in Dubai, UAE

May require occasional weekend or evening availability for urgent issues

Office-based work environment

Benefits

Competitive salary package

Health insurance

Annual leave as per UAE labor law

Professional development opportunities

Additional benefits as per company policy

How to Apply

Interested candidates should:

Send their CV to careers@azizidevelopments.com

Include "Customer Care Executive (FM)" in the subject line

Include any relevant certifications or training

Note: Only shortlisted candidates will be contacted for interviews.

About Us

We are Azizi, a leading Dubai-based developer and a passionate team of people driven by the goal of crafting beautiful homes for people like you. And, to date, we have successfully delivered thousands of homes to investors from over 100 nationalities. Our portfolio spans across Dubai’s prime residential and commercial destinations, showcasing our commitment to transparency, customer centricity, and construction-driven approach.

Currently, we're developing approximately 10,000 units for delivery by 2025, with an additional 31,000+ units planned for delivery between 2025 and 2028. We're known for the world's second-tallest skyscraper and have a strong track record in creating world-class properties in prime locations like MBR City and Palm Jumeirah.