Job Description:

As a Customer Care Executive for our Facilities Management (FM) division, you will be the first point of contact for our clients and internal teams regarding FM-related inquiries and issues. You will provide exceptional support to ensure smooth operations and a positive customer experience.

Responsibilities:

Respond to incoming inquiries and requests from clients and internal teams in a timely and professional manner

Log, prioritize, and track customer issues to ensure they are addressed efficiently

Liaise with internal teams and external vendors to coordinate the resolution of customer concerns

Maintain detailed records and documentation of all customer interactions

Identify opportunities for process improvements and make recommendations to enhance customer satisfaction

Provide regular reports on customer feedback, trends, and KPIs

Qualifications:

Bachelor's or associate degree in project management, engineering, or a related field

Proven experience in a help desk or customer service role, preferably within the facilities management industry

Excellent communication and interpersonal skills, with the ability to interact effectively with clients, vendors, and internal teams

Strong problem-solving and decision-making abilities

Proficient in using customer service and ticketing software

Knowledge of facilities management processes and best practices is an advantage

If you meet the above qualifications and are interested in this role, please send your resume to careers@azizidevelopments.com with the subject line "Customer Care Executive (FM)". Only shortlisted candidates will be contacted.

About Us

Azizi Developments is a leading developer based in Dubai, UAE. With tens of thousands of homes successfully delivered to local and international investors and end users of over 100 nationalities, the developer prides itself on its extensive portfolio of modern luxury developments across Dubai’s most sought-after residential and commercial destinations, its construction-driven approach, and its commitment to transparency and customer centricity. Azizi’s residential and commercial properties are investor friendly, catering to all lifestyles. The developer makes it its international mission to develop lifestyles and enrich the lives of its residents with a focus on catalyzing the vision and development of the markets that it operates in.

Azizi currently has approximately 10,000 units under construction that are to be delivered by 2025, and an additional 31,000+ units in planning, worth several billion US dollars, that are projected to be delivered between 2025 and 2028. The company is renowned for developing the UAE’s second tallest skyscraper, has a strong track record and sizeable project pipeline through its extensive land bank and strategic partnerships with Dubai’s key master developers, and is instrumental in developing world-class properties in MBR City, Palm Jumeirah, Sheikh Zayed Road, Dubai Healthcare City, Dubai South, Al Furjan, Studio City, Sports City and Downtown Jebel Ali.

Furthermore, Azizi Developments is venturing into the hospitality sector, with plans to launch fifty 5-star hotels and one 7-star hotel, showcasing its commitment to enhancing lifestyles and providing unparalleled hospitality experiences in Dubai. In the coming years, the company aims to broaden its reach by extending into other countries around the world with plans to open its office in the UK and commence projects that would bring out the Azizi brilliance in the heart of London. This will be followed by the same in France, Germany, and other major European countries, later venturing further into the USA, Australia, and Canada.

The company has always supported the ever-growing vision of Dubai's great leaders and has been meticulous in creating exceptional homes that deliver a better life for more people. Adopting a proactive, transparent, and construction-driven approach, Azizi Developments stays forever committed to meeting and exceeding expectations, offering value for money, and ensuring customer centricity.