Job Description

About the Role

We are seeking experienced CRM Trainers to join our team in Abu Dhabi. The successful candidates will be responsible for designing, developing, and delivering comprehensive CRM training programs to ensure effective system adoption and utilization across the organization.

Key Responsibilities

Develop and maintain CRM training materials, including user guides, quick reference materials, and e-learning content

Conduct in-person and virtual training sessions for diverse groups of users, from new hires to experienced staff

Assess training needs and create customized training plans for different departments and user groups

Monitor and evaluate training effectiveness through assessments and user feedback

Provide post-training support and coaching to ensure successful CRM adoption

Stay current with CRM system updates and communicate new features to end users

Collaborate with IT and business teams to understand system modifications and their impact on training needs

Document best practices and maintain training documentation

Required Qualifications

Bachelor's degree in Business, IT, Education, or related field

Minimum 3 years of experience in CRM training or similar role

Strong knowledge of CRM systems and business processes

Excellent presentation and communication skills in English

Proven track record of developing effective training materials

Experience in adult learning methodologies and instructional design

Preferred Qualifications

Arabic language proficiency

Certification in relevant CRM platforms

Experience with e-learning development tools

Previous experience in the UAE or GCC region

Training certification (CTT+, CPLP, or similar)

Skills & Competencies

Strong interpersonal and communication skills

Ability to explain complex technical concepts in simple terms

Excellent problem-solving and analytical skills

Patient and adaptable teaching style

Strong project management and organizational abilities

Cultural awareness and sensitivity

Benefits

Competitive salary package

Health insurance

Annual leave

Professional development opportunities

Relocation assistance (if applicable)

How to Apply

Interested candidates should send their CV to elie.akel@psinv.net

with the subject line "CRM Trainer Position - Abu Dhabi"

About Us

Established in 2007 Property Shop Investment (PSI) is one of the leading real estate firms serving the entire UAE landscape. Driven by passion for success, PSI has been awarded number 1 real estate agent by key giant developers for the past years. PSI continues to innovate and increase its services to ensure seamless and comprehensive clients’ journeys.

Property Shop Investment, led by Mr. Said Abu Laila, is Abu Dhabi's premier real estate company, featuring a team of over 200 licensed professionals and specialized sales teams across every area of Abu Dhabi and Dubai.

Since 2016, we have built a proven track record of excellence, expanding to six branches in Abu Dhabi and partnering with leading developer Aldar Properties. Our expertise encompasses a diverse range of property types, including villas, penthouses, and apartments.

Abu Dhabi - United Arab Emirates

Category

Other

Experience

3 Years

Required Qualification

Bachelor's degree in Business, IT, Education, or related field

Requires Traveling:

No

Salary

Salary Not disclosed

Salary Type

Per Month

Total Vacancies

2

Skills

teamtrainingsystemutilizationmaterialsusertraining needssupportcoachingcurrentbusinessimpacteducationpresentationcommunication skillslearningdevelopmentcommunicationcomplextechnicalconceptsanalyticalteachingproject managementawarenesssalaryassistancelinetrainerpropertyshopinvestmentreal estatereal estate agentpremiercompanysalesareadubaidevelopervillas