About the Role:

Al Waha Cars is seeking an experienced CRM & Operations professional to join our dynamic automotive team immediately. This critical role requires a detail-oriented specialist with proven expertise in customer relationship management systems and operational workflows within Qatar's automotive sector.

Core Responsibilities:

The CRM & Operations Specialist will manage our customer database, optimize CRM utilization, and streamline operational processes to enhance service delivery. Your primary focus will be maintaining accurate customer records, monitoring service interactions, and ensuring seamless coordination between sales, service, and customer support teams.

Technical Requirements:

Candidates must demonstrate at least two years of hands-on experience with automotive CRM platforms in Qatar, with specific expertise in customer data management, workflow automation, and reporting functionalities. Proficiency in industry-specific software and Microsoft Office applications is mandatory.

Operational Excellence:

You will be responsible for generating performance reports, identifying customer service trends, and implementing process improvements. The role requires meticulous attention to detail in managing customer communications, service appointments, and follow-up protocols.

Industry Experience:

This position demands comprehensive knowledge of Qatar's automotive market dynamics and customer service expectations. Prior experience with luxury or premium vehicle brands will be considered a significant advantage.

Why Join Our Team:

Al Waha Cars offers a competitive compensation package, professional development opportunities, and the chance to work with a leading automotive group in Qatar. You'll be part of a customer-centric organization that values operational excellence.

Application Process:

Qualified candidates should email their CV to careers@alwahacars.com with "CRM & Operator - [Source of Advertisement]" in the subject line. Applications must clearly highlight relevant Qatar-based automotive CRM experience.

Note: Only applicants meeting the specified two-year Qatar experience requirement will be considered. We appreciate all applications but will only contact shortlisted candidates for interviews.

About Us

Founded in 1997 by Mamoon Khalil Halawa, Alwaha for Cars Qatar has built a reputation for personalized service and meticulous attention to detail. Mamoon's 30+ years of expertise in the local market, combined with the Alwaha team’s experience, have made Alwaha a trusted and respected name among both locals and expats. Alwaha's established relationships with local authorities, banks, insurance companies, workshops, and suppliers streamline the car-buying and selling process.

In 1999, Alwaha introduced its Rent-a-Car division with a “no-fuss” approach, offering a modern fleet of budget to luxury vehicles, all maintained to high standards and fully insured. Alwaha Rent-a-Car also provides special discounts for long-term rentals, catering to diverse customer needs.