We are seeking an experienced CRM Executive to join our team at a leading real estate developer in Dubai. The ideal candidate will have a strong background in customer relationship management, particularly in the handover department of real estate projects.

Job Description:

As a CRM Executive, you will play a crucial role in managing client relationships throughout the property handover process. You will be responsible for ensuring smooth communication between the company and its clients, handling documentation, and addressing client concerns efficiently.

Key Responsibilities:

Manage client relationships throughout the property handover process

Handle booking forms, agency agreements, and other relevant documentation

Coordinate and assist with property snagging processes

Respond to client inquiries and concerns in a timely and professional manner

Maintain accurate records in the CRM system

Collaborate with other departments to ensure smooth handover processes

Assist in resolving any issues that arise during the handover phase

Contribute to improving customer service processes and procedures

Prepare reports on customer interactions and satisfaction levels

Qualifications:

Minimum 2 years of experience as a CRM Executive in the handover department of a real estate company

Strong background in customer service within the real estate sector

Experience with booking forms, agency agreements, and snagging processes

Familiarity with CRM software and tools

Excellent verbal and written communication skills in both English and Arabic

Strong interpersonal skills and ability to handle challenging client situations

Attention to detail and ability to manage multiple tasks simultaneously

Knowledge of UAE real estate laws and regulations is a plus

Requirements:

Fluency in English and Arabic (both written and spoken)

Proficiency in Microsoft Office suite

Ability to work in a fast-paced environment

UAE residency or eligibility to work in the UAE

We Offer:

Competitive salary of up to AED 8,000 per month

Opportunity to work with a leading real estate developer in Dubai

Professional growth and development opportunities

Dynamic and challenging work environment

Qualified candidates are invited to share their CV to sheena.nair@globalcareerheights.com or send a direct message with the subject line "Application for CRM Executive - Dubai Real Estate Developer".

We are an equal opportunity employer and value diversity in our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

About Us:

GCH HR empowers clients to enhance their performance by improving their talent acquisition strategies. They offer world-class solutions for talent acquisition, including executive moves, training, strategic hiring projects, and complex recruitment programs across various locations. GCH HR possesses the expertise to provide best practices, cost-effective solutions, and agile approaches. By integrating Recruitment Process Outsourcing (RPO), Permanent Placement, Contract Staffing, and Assessment Centres, GCH HR can create unique solutions tailored to meet clients’ specific needs.