Role Overview – Al Fuad Exchange is hiring Counter Staff for a full-time, on-site role based in Dubai, UAE. This position is ideal for customer-focused professionals with strong service skills, cash handling experience, and the ability to process money exchange and remittance transactions efficiently while delivering excellent customer service within a money exchange and financial services environment.

Customer Service and Transaction Processing – You will provide excellent customer service and process transactions by welcoming customers professionally, understanding their exchange and remittance needs, processing currency exchange transactions, calculating amounts accurately, issuing receipts, and ensuring every customer interaction is positive, efficient, and reflects Al Fuad Exchange's service standards.

Money Exchange Transactions – You will process money exchange transactions by buying and selling foreign currencies, verifying current exchange rates, calculating transaction amounts, handling multiple currencies, processing currency conversions accurately, issuing receipts and confirmations, and ensuring all exchange transactions comply with regulatory requirements.

Remittance Services and Money Transfers – You will facilitate remittance services and money transfers by processing international money transfers through various remittance channels (Western Union, MoneyGram, Ria, Xpress Money, or other partners), collecting sender and beneficiary information, verifying customer identity, completing transfer documentation, and ensuring timely, accurate money transfer processing.

Cash Handling and Till Operations – You will manage cash handling and till operations by counting and verifying cash in multiple currencies, processing customer payments, balancing daily cash transactions, maintaining till accuracy, preparing cash reports, coordinating with vault or supervisors on cash requirements, and ensuring secure, accurate cash handling at all times.

Customer Identification and KYC Verification – You will verify customer identification and complete KYC (Know Your Customer) processes by collecting identification documents (Emirates ID, passport, visa), verifying customer information, recording customer details accurately, ensuring compliance with AML (Anti-Money Laundering) regulations, and adhering to Central Bank of UAE and regulatory requirements.

Transaction Documentation and Record Keeping – You will maintain transaction documentation and records by entering transaction details into systems accurately, generating receipts and confirmations, maintaining transaction logs, ensuring proper documentation for audit and compliance purposes, and managing customer records securely.

Rate Updates and Information Provision – You will provide rate updates and information by monitoring daily exchange rate updates, communicating current rates to customers accurately, answering customer inquiries about rates and services, and ensuring customers receive correct, up-to-date information.

Queue Management and Customer Flow – You will manage queue and customer flow by serving customers efficiently during peak hours, minimizing waiting times, maintaining organized counter operations, coordinating with colleagues to ensure smooth service delivery, and ensuring professional counter management.

Cross-Selling and Service Promotion – You will promote exchange services and cross-sell by informing customers about available services (currency exchange, remittances, travel cards, bill payment services), explaining service benefits, recommending appropriate services based on customer needs, and contributing to revenue generation.

Compliance and Regulatory Adherence – You will ensure compliance with regulations by adhering to Central Bank of UAE regulations, AML/CFT (Counter Financing of Terrorism) policies, transaction limits and restrictions, data protection standards, and ensuring all counter operations comply with legal and organizational requirements.

System and Technology Operation – You will operate exchange systems and technology by using transaction processing software proficiently, managing customer databases, processing digital transactions, generating reports, and ensuring accurate data entry and system operations.

Problem Resolution and Complaint Handling – You will resolve problems and handle complaints by addressing customer concerns professionally, investigating transaction issues, resolving discrepancies, escalating complex matters to supervisors when necessary, and ensuring customer satisfaction and retention.

How to Apply:

Send your updated CV to info@alfuadexchange.com. Please highlight your counter staff, teller, or cash handling experience, any money exchange or financial services background, your language proficiencies, your numerical accuracy skills, your customer service capabilities, and your availability. Forward to anyone in your network who may be a strong fit.

About the Company:

Al Fuad Exchange is a money exchange and remittance service provider in Dubai, UAE, committed to delivering reliable, efficient financial services. The company is seeking professional, customer-focused Counter Staff who bring strong cash handling skills, accuracy, and a genuine commitment to customer service to provide exceptional money exchange and remittance services that reflect Al Fuad Exchange's dedication to customer satisfaction and operational excellence.