Role Summary: Al Fuad Exchange is currently seeking an energetic and customer-focused Counter Staff professional to join our team in the UAE. The ideal candidate will play a vital role in providing financial services, managing customer transactions, and ensuring an exceptional client experience. This position offers a dynamic work environment for individuals who are passionate about customer interaction and accuracy in financial dealings.

Customer Service Excellence: As a Counter Staff member, you will be the first point of contact for customers. Your role involves assisting clients with currency exchange, remittance services, and various financial transactions while maintaining a high level of professionalism. Providing courteous and efficient service will be key to building strong customer relationships and enhancing the company’s reputation for reliability and trust.

Operational Responsibilities: You will be responsible for executing daily counter operations, which include verifying customer documents, processing cash transactions, issuing receipts, and reconciling daily records. Accuracy and attention to detail are crucial in ensuring all operations comply with internal policies and regulatory requirements. Maintaining organized and up-to-date transaction logs will be part of your daily routine.

Financial Transactions and Compliance: In this position, you will ensure that all money transfer and exchange services adhere to UAE Central Bank and company compliance policies. You’ll monitor cash flow, detect irregularities, and report any suspicious activity as part of the company’s anti-money laundering measures. Your integrity and compliance awareness will contribute to maintaining a safe financial environment.

Communication and Coordination: This role requires excellent communication and interpersonal skills, as you will interact daily with both customers and colleagues. You’ll need to handle inquiries effectively, resolve issues professionally, and coordinate with internal departments when necessary. The ability to multitask and maintain composure under pressure will be vital for success in a fast-paced setting.

Career Growth and Development: Al Fuad Exchange values dedication and performance, offering employees a clear path for growth within the company. This position provides exposure to the financial services industry and allows individuals to develop valuable skills in customer handling, cash management, and compliance operations. Employees demonstrating consistent excellence will have opportunities to progress to supervisory roles over time.

How to Apply:

Interested candidates currently based in the UAE are encouraged to send their updated CV to cv@alfuadexchange.com. Please include “Counter Staff – Your Full Name” in the subject line of your email. Immediate joiners will be given preference. Only shortlisted candidates who meet the qualifications will be contacted for further evaluation.

About Us:

Al Fuad Exchange is a trusted financial services provider in the UAE, offering a wide range of currency exchange and remittance solutions. With a strong commitment to integrity, transparency, and customer satisfaction, we have earned the trust of thousands of clients across the region. Our team of professionals ensures secure, compliant, and efficient financial transactions, contributing to the company’s growth and excellence. We believe in creating a work environment where every employee is empowered, appreciated, and motivated to deliver outstanding service.