Position Overview

We are currently seeking motivated and customer-focused Contact Center Associates to join a leading bank in the UAE. This role offers an excellent opportunity for professionals with strong communication skills and previous contact center experience to work in a dynamic banking environment.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently

Provide exceptional customer service and support for banking products and services

Address customer inquiries, concerns, and complaints with a solution-oriented approach

Process customer requests and transactions according to bank procedures

Maintain accurate records of all customer interactions

Meet quality assurance standards and performance metrics

Follow banking compliance and security protocols

Identify and escalate complex issues to appropriate departments

Participate in ongoing training and development programs

Support cross-selling initiatives when appropriate

Required Qualifications

Minimum 1-2 years of experience in:

Contact Center

Call Center

Telemarketing

Customer Service

Excellent communication skills in English (Arabic language skills are a plus)

Basic computer proficiency

Understanding of customer service principles

Ability to work in a fast-paced environment

Strong problem-solving skills

Banking sector experience is preferred but not mandatory

Essential Skills

Professional phone etiquette

Active listening abilities

Problem-solving capabilities

Patience and empathy in customer interactions

Ability to maintain composure in challenging situations

Good typing and data entry skills

Multi-tasking abilities

Team player mentality

Work Requirements

Flexibility to work in shifts

Ability to work weekends and holidays as per schedule

Professional and positive attitude

Commitment to quality service delivery

Benefits Package

Competitive salary

Visa sponsorship

Banking sector experience

Professional development opportunities

Additional benefits as per UAE labor law

Preferred Candidates

Immediately available to join

Currently in UAE

Previous banking or financial services experience

Multilingual capabilities

How to Apply

Qualified candidates should:

Send resume to: shivani@pactemployment.ae

Use email subject line: "Contact Centre"

Include current location and availability in the application

About Us

Pact is an acknowledged leader in Middle East's recruitment industry. Trusted by top banks, financial institutions and multinational companies for all their recruitment needs, we offer a range of top notch recruitment services that connect top quality candidates with clients looking to fill key positions in their organizations every day.

Whether you are a company looking to recruit the right people to meet your needs or a candidate looking for a job that rewards your skills